Healthcare Support Representative

3 days ago

Kitchener, Ontario, Canada Cloud DX, Inc. Full time
Transform Healthcare with Cloud DX

Cloud DX, Inc. is a leading provider of digital health solutions, and we're seeking a skilled Patient Support Specialist to join our team. In this critical role, you'll be the first point of contact for patients and clinicians, ensuring they receive the support needed to confidently use our innovative products.

About the Role

  • Provide exceptional customer service to enhance the experience for patients, clinicians, and clients.
  • Respond to inquiries via phone, live chat, and email, triaging or escalating issues when necessary.
  • Record interactions and correspondence accurately in the customer relationship management (CRM) system during compliance calls.
  • Follow up with customers and make scheduled callbacks as required.
  • Assist with internal support tickets by assigning, determining next steps, and escalating priority issues when needed.
  • Stay up-to-date on system information, updates, and changes.
  • Guide clinicians and clients on the proper use of Cloud DX equipment and software.

What We're Looking For

  • A Team Player: You're approachable, enjoy seeing others succeed, and love stepping in to support when needed.
  • A Confident Communicator: You're comfortable on the phone, have strong communication skills, excellent telephone etiquette, and can evaluate and respond to a variety of inquiries quickly.
  • Flexible: You can adapt to shifting hours and schedules as needed, including weekend work.
  • A Multi-Tasker: You can handle a high volume of requests with ease and efficiency.
  • Entrepreneurial: You love solving problems, are quick to research solutions, and know when to escalate issues or ask for help.

Bonus Points

  • Experience using a ticketing system or working in a call queue.

Our Mission

At Cloud DX, our mission is simple: We make healthcare better for everyone. As a leader in digital health, we deliver award-winning virtual care and remote patient monitoring solutions that empower patients to manage their health from home.

Estimated Salary Range: $45,000 - $60,000 per year, depending on location and experience.

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