Production Services Analyst Trading Desk Specialist

1 month ago


Toronto, Ontario, Canada Fidelity Investments Full time

About the Role

Fidelity Investments is seeking a skilled Production Services Analyst to join our Trading Desk team. As a key member of our team, you will be responsible for delivering comprehensive technology support services to our traders and investment compliance users.

Key Responsibilities

  • Provide application first-line support services for trading platforms used by investment management business users.
  • Work on-call rotation and work in shifts (early morning, late evening and/or weekends).
  • Develop a deep understanding of business processes and identify opportunities to offer an improved service to business users.
  • Troubleshoot production issues and find root cause through analysis.
  • Communicate effectively with business users throughout the incident.
  • Perform routine operational tasks such as morning checks to confirm application readiness for business use.
  • Support and operate a wide range of investment management business applications.

Requirements

  • University degree preferably in Engineering or Computer Science or equivalent experience.
  • 5-7 years' experience in developing or supporting IT applications.
  • Financial domain (investment banking / wealth management) working experience.
  • Formal ITIL/ISO 20000 qualification preferred.

Skills and Knowledge

  • Well-versed with writing queries and stored procedures in Oracle.
  • Unix platforms/shell scripting, C#/Java/J2EE application familiarity.
  • Enterprise messaging products (preferably MQ Series).
  • Experience with batch scheduling tools e.g. Control-M.
  • Experience of FIX protocol and messages for electronic trading.
  • Knowledge of cross-asset products (EQ & FI) preferred.
  • Knowledge of trading process for various types of financial instruments.
  • Knowledge of PowerBI.

About Fidelity Investments

Fidelity Investments is a privately owned company that has been helping Canadian investors build better financial futures for over 35 years. We offer individuals and institutions a range of trusted investment portfolios and services, and we're constantly seeking to find new and better ways to help our clients.

As a member of our team, you'll be part of a diverse and dedicated group of people who make a real difference for our clients and communities every day. You'll have a wide range of opportunities to grow and develop your career in an inclusive environment where you'll feel valued and supported to be your best - both personally and expertly.



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