Systems AdministratorOperations Support Specialist- Intermediate
3 weeks ago
We are seeking a highly skilled Systems AdministratorOperations Support Specialist to join our team at Maarut Inc. This is an intermediate-level position that requires a strong background in mainframe systems operations and support.
Key Responsibilities- End-to-end monitoring of OPS services and underlying infrastructure, including mainframes, UNIX, and Windows servers, storage, and network devices, to ensure availability and meet defined SLAs.
- Responding to high-priority requests and incidents, and participating in system recovery and service restoration efforts.
- Providing operational system updates, upgrades, and patches, and addressing issues related to these tasks.
- Initiating established recovery and escalation procedures, and implementing change requests for mainframe, midrange, and network platforms.
- Ensuring service level commitments to ITS clients and stakeholders, and broader public sector agencies, are met.
- Participating in developing and delivering related training, communications, and procedural documentation.
- Participating in departmental initiatives, such as Shift left and Agile monitoring.
- Participating in yearly system trust audits and semi-annual disaster recovery exercises.
Experience and Skill Set Requirements:
Must Haves:
- 5-8+ years of demonstrated experience supporting large zOS mainframe systems.
- Knowledge with Unix and Wintel servers.
- Service Management Tools such as eSMT, CIT, Remedy, and ITIL.
- Ability to be flexible with working hours, including short notice for shifts (7:00 AM to 7:00 PM, 7:00 PM to 7:00 AM, holidays, or weekends).
Skill Set Requirements:
Experience supporting large ZOS mainframe systems:
- 5-8+ years of demonstrated experience supporting large zOS mainframe systems.
Demonstrated knowledge with Unix and Wintel servers and Network Peripherals:
- 5-8+ years of demonstrated knowledge of server OS hardware components and end-to-end system management.
Incident and Change Management:
- Demonstrated experience in Incident and Change Management activities.
- Demonstrated ability for strong documentation and writing skills.
- Demonstrated experience in presentation, verbal, and written communication skills.
Knowledge of System and Application Monitoring Tools:
- Demonstrated knowledge of infrastructure monitoring and performance tools.
Knowledge of Service Management Tools such as eSMT, CIT, Remedy, and ITIL:
- Demonstrated knowledge of Service Management Tools such as eSMT, CIT, Remedy, and ITIL.
Knowledge of Communications, Collaborations, and analytics tools:
- Demonstrated knowledge of OS365 Suite of products and Power BI.
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