Intermediate Help Desk Specialist to provide troubleshooting and incident resolution in support of computer operations.
2 months ago
Our valued public sector client is looking for an Intermediate Help Desk Specialist to provide troubleshooting and incident resolution in support of computer operations.
Responsibilities:
- Troubleshooting and incident solving support for workstations, laptops, docking stations, including but not limited to login, passwords, software install, Internet access, application installation, printer set up, multi-function device setup, anti-virus software/virus disinfection
- Communicating electronically (and in-person) with desktop users experiencing technical difficulties by troubleshooting and documenting problems
- Reproducing, diagnosing, and analyzing problems reported by end-users, in turn formulating solutions to resolve the issue at hand
- Providing training and advice to users, both in response to identified difficulties and to share tips for optimal computer operation
- Setting up and deploying IT equipment for new employees
- Addressing and resolving incoming tickets from users regarding hardware, software, and network issues
- Support hardware moves and relocation projects as required
Must Haves:
- 5+ years of experience in a Microsoft environment.
- Secret Clearance
Nice to Haves:
- Bilingual (French and English)
Location of Work:
- Full-time on-site in Trenton
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