Senior Collection Specialist Leader
6 days ago
About goeasy Ltd
At goeasy Ltd, we believe that our success is built on helping everyday Canadians achieve their personal and financial goals. We pride ourselves on delivering secured and unsecured loans up to $100,000, when others say no.
Job Description:We are seeking a senior Senior Collection Specialist Leader to support a team of Collections Specialists. The ideal candidate will have responsibility for driving individual and team results through the delivery of training and coaching from inspired leadership while enabling engagement and inspiring knowledge and skill development.
Key Responsibilities:- Set and meet performance targets for the Collections team
- Manage the day-to-day operations of the team, including call center dynamics and organizational values
- Review individual staff performance through monthly scorecards, identifying training needs and delivering required training and coaching for staff development
- Handle customer escalations in a timely manner, ensuring a positive experience
- Manage intraday team results and individual contributions, making necessary adjustments within a call center workforce management framework
- Ensure timely response to waiting customers based on call arrival patterns, generating revenue opportunities
- Experience in a people leadership role is mandatory
- Collections experience (Asset) with a proven track record of success
- Experience in a call center capacity is considered a strong asset
- Ability to execute and deliver expected results within tight deadlines
- Strong oral and written communication skills with an ability to deliver constructive feedback that inspires engagement and improved performance
- Strong analytical skills with an ability to understand complex data and make recommendations for process changes
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Collections Leader
3 days ago
Cambridge, Ontario, Canada goeasy Ltd Full time**About easyfinancial**easyfinancial is one of Canada's largest non-prime lenders, dedicated to helping everyday Canadians achieve their personal and financial goals. We pride ourselves on delivering secured and unsecured loans up to $100,000 when others say no.We're looking for a self-motivated and charismatic Team Manager who can support a team of...
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Team Lead Collections Specialist
6 days ago
Cambridge, Ontario, Canada goeasy Ltd Full timeAbout goeasy LtdAt goeasy Ltd, we believe that our success is built on helping everyday Canadians achieve their personal and financial goals. We pride ourselves on delivering secured and unsecured loans up to $100,000, when others say no.Job Description:We are seeking a skilled Team Lead Collections Specialist to support a team of Collections Specialists....
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Cambridge, Ontario, Canada goeasy Ltd Full timeeasyfinancial is one of Canada's largest non-prime lenders, we pride ourselves on helping everyday Canadians achieve their personal and financial goals through secured and unsecured loans up to $100,000, when everyone else says no.goeasy is looking for a self-motivated and charismatic Team Manager that can support a team of Collections Specialists. The Team...
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Cambridge, Ontario, Canada goeasy Ltd Full timeeasyfinancial is one of Canada's largest non-prime lenders, we pride ourselves on helping everyday Canadians achieve their personal and financial goals through secured and unsecured loans up to $100,000, when everyone else says no.goeasy is looking for a self-motivated and charismatic Team Manager that can support a team of Collections Specialists. The Team...
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