Auto Insurance Specialist
6 days ago
About This Role
We are seeking a Commercial Underwriting Specialist to join our team at Gore Mutual Insurance. In this role, you will maintain the underwriting integrity of our portfolio and provide underwriting support and direction to our underwriting team.
You will work closely with our Underwriting Excellence team to implement quality assurance actions and handle ombudsman escalations in collaboration with Underwriting Excellence, leaders, and underwriters.
The ideal candidate will have 5-10 years of prior commercial auto insurance underwriting experience and possess excellent communication and relationship management skills. Strong critical thinking and decision-making abilities are also essential for success in this role.
Your Key Responsibilities
- You will identify technical coaching needs for individuals and develop coaching plans with business leaders.
- You will provide real-time technical guidance or coaching to underwriters.
- You will develop and deliver broker training based on technical file review results, trends, and broker needs.
- You will deliver new hire onboarding training as required.
- You will provide advice on technical underwriting questions.
- You will respond to underwriting referrals within your authority and filed rules.
- You will assist in developing business cases for risks outside your authority for escalation to senior management.
- You will solve complex underwriting issues and deliver solutions to brokers.
- You will support the Underwriting Excellence team in addressing trends and gaps found in TFRs.
- You will work with broker partners to resolve TFR action items outside your ability to process.
- You will assist in investigating and resolving Ombudsman complaints related to the IRCA product.
- You will support Claims and the Manager, Fraud Investigation and Prevention with IRCA claim alerts and coverage questions.
- You will investigate fraud alerts and resolve IRCA claim alerts.
- You will be the main point of contact for Claims in investigating potential coverage or misrepresentation issues.
- You will collect trends from investigations and engage appropriate business areas to develop solutions.
Requirements
- Secondary School: Required
- Community College: Required (Business diploma or Insurance degree)
- Undergraduate Degree: Preferred (Asset)
- CIP, FCIP is an asset
- Prior commercial auto insurance underwriting experience: 5-10 years (Required)
- Experience in Insurance Contact Centre: 1 year (Preferred)
- Communication
- Critical Thinking
- Decision Making
- Initiative
- Relationship Management
Work Environment
This role offers the best of both worlds, with 1-2 days a week spent in our vibrant office in Cambridge, Ontario.
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