Customer Success Liaison
4 weeks ago
Uptime is seeking a highly skilled Customer Success Advisor to join our team. As a key member of our customer-facing team, you will be responsible for building and nurturing relationships with our clients, ensuring they derive maximum value from our services.
Key Responsibilities:- Build and maintain strong relationships with clients, serving as their primary point of contact.
- Lead outreach initiatives for customers on free trials, collaborating with cross-functional teams.
- Identify and pursue upsell and cross-sell opportunities within the customer base.
- Gain insight into customers' business objectives, priorities, and challenges, and develop strategies to support their success.
- Conduct regular business reviews with key customers to assess performance and identify areas for enhancement.
- Collaborate with the product and engineering teams to ensure clients maximize their experience with Uptime's products and services.
- Act as a champion for our customers, relaying feedback to internal teams regarding their needs and challenges.
- Work closely with the Marketing and Product teams to enhance customer onboarding and training for quicker value realization.
- Manage customer engagement by overseeing and reporting on account health scores, taking proactive steps based on the insights gathered.
- Be the Friendly Face of Uptime.com: Build trust with customers, key stakeholders, and executive sponsors to cultivate a strong loyalty to our services.
- Collaborate with Uptime.com Product Leaders: Engage with the product team to share valuable customer insights that help shape the Uptime product roadmap, while closely working with product and design to enhance adoption and user engagement.
- Success Through Data: Team up with both business and engineering to keep an eye on customer health metrics, using these insights to proactively identify key areas where we can provide exceptional support to our customers.
- Outreach and Engagement for New Free Trial Customers
- Email Transition Outreach Efforts
- Helping customers upgrade from Free Trials to Paid Plans
- Connecting with High-Profile Free Trial Users
- Providing Demos, Support, and Setup for Customer Environments/Deployments
- Conducting SRE Recommendation Sessions
- Collaborating with Marketing to Reach Specific Customer Segments
- Education, Local Government, Small Businesses, Healthcare
- Performing Customer Health Checks
- Partner with executives, leadership, and cross-functional organization including engineering, marketing, and business operations.
- Professional development opportunities to further skills and knowledge.
- Discover the exciting world of monitoring, observability, and SRE while becoming an advocate and drive innovation in the industry.
- A supportive team of passionate and dedicated individuals all focused on building the best monitoring service in the world.
- Health Care Plan (Medical, Dental & Vision) for US Employees
- Generous PTO bank - including substituting your local or religious holidays
- Family Leave (Maternity, Paternity)
- Training & Development
- Work From Home
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