Customer Success Associate

4 weeks ago

Toronto, Ontario, Canada Street Contxt Full time
Job Summary

Street Context is seeking a highly motivated and results-driven Customer Success Associate to join our team. As a key member of our Customer Success Management team, you will be responsible for ensuring our customers receive the maximum value from our products and services.

Key Responsibilities

Communicate with and assist our users in understanding our product so they receive the maximum value and return on investment.
Ensure users are updated on new product features and guide users through significant milestones such as upgrades, new releases, and feature enhancements.
Collaborate with our Account Executives and Account Managers to close pilots with new and existing customers and leverage the CSM team to build pilot strategies.
Understand client needs to supplement value driven from outside of the SCX platform. Build reports with key user metrics and/or client engagement data that Account Owners and CSMs can use to drive expansion opportunities with exec sponsors.
Manage our Salesforce instance by administering fields, creating validation rules, and designing efficient flows to streamline our processes. Tackle ad hoc inquiries diving into data clean-up initiatives to keep our records updated.
Support the GTM team in facilitating the use of business intelligence tools such as Looker and Planhat. Optimize CS workflows using Planhat automation and configure internal and client-facing dashboards using Looker. Tackle data and report errors, ensuring data accuracy and smooth functionality across systems.
Forecast and track key user metrics logins, sends, etc.). Prepare reports on user status to communicate to internal and external leadership to help drive decision-making. Identify users who have fallen into bad health and support the creation of holistic strategies as a CSM team to bring them back to ensure their satisfaction and retention.
Be the internal voice of our users and create a continuous feedback loop to advocate for our users needs. Act as a liaison between users and our internal teams, and field inquiries to appropriately escalate and resolve issues.
Help document, create, standardize, and optimize CSM processes that can help our team scale. Help plan, manage and execute Go-to-Market and Customer Success initiatives.

Requirements

Experience in a customer-facing role, though not necessarily in our industry.
Curious, with a habit of lifelong learning.
Excellent EQ and communication skills.
Comfortable with data and not afraid of an Excel sheet.
Coachable and integrate feedback into your conduct and professional development goals.
Motivation, drive, and energy required to sustain a high level of client-facing activity.

Preferred Qualifications

Experience with go-to-market and product analytics tools such as Salesforce, Planhat, Zoom, and business intelligence products like Looker or Tableau.
Experience working on a trading floor or have experience working with capital markets, specifically in research, sales, or trading.

What We Offer

Competitive cash compensation practices, equity incentives and investments in your professional development.
Opportunity to make a constant and direct impact on our platform, our processes, our users, and our team.
A company that respects your downtime too.
Clear understanding of where the company is headed and how it's going to get there.

  • Customer Success Associate

    4 weeks ago

    Toronto, Ontario, Canada Street Contxt Full time

    Customer Success Associate Job DescriptionAt Street Context, we're seeking a highly motivated and customer-focused Customer Success Associate to join our team. As a Customer Success Associate, you will play a critical role in ensuring our customers achieve their goals and maximize the value of our products.Key Responsibilities:Work closely with Account...

  • Customer Success Associate

    4 weeks ago

    Toronto, Ontario, Canada Street Contxt Full time

    About the RoleWe are seeking a highly motivated and experienced Customer Success Associate to join our team at Street Context. As a Customer Success Associate, you will play a critical role in ensuring our customers achieve their desired outcomes from our products.Key ResponsibilitiesDevelop and maintain strong relationships with our customers to understand...

  • Customer Success Associate

    1 month ago

    Toronto, Ontario, Canada Street Contxt Full time

    Customer Success AssociateAt Street Context, we're seeking a highly motivated and customer-focused individual to join our team as a Customer Success Associate. In this role, you will be responsible for working closely with our Account Managers and Customer Success Managers to support our customers throughout their journey with us.Key Responsibilities:Support...

  • Customer Success Associate

    5 days ago

    Toronto, Ontario, Canada Jagger Full time

    Job SummaryWe are seeking a highly skilled Customer Success Associate to join our team at Jagger. In this role, you will play a vital part in ensuring the success of our clients by providing exceptional support and guidance.About the RoleThe ideal candidate will have strong communication skills, a customer-focused attitude, and the ability to work...

  • Bilingual Customer Success Associate

    4 weeks ago

    Toronto, Ontario, Canada Royal Bank of Canada Full time

    Customer Success Associate Job DescriptionAt Royal Bank of Canada, we are seeking a highly motivated and customer-focused individual to join our team as a Customer Success Associate. In this role, you will play a key part in ensuring our customers receive exceptional service and support, helping them to maximize the value of our products and services.Key...

  • Bilingual Customer Success Associate

    4 weeks ago

    Toronto, Ontario, Canada Royal Bank of Canada Full time

    Job Opportunity:At Royal Bank of Canada, we are seeking a highly skilled and motivated Customer Success Associate to join our team. As a key member of our customer success team, you will play a critical role in ensuring our customers receive exceptional service and support.Key Responsibilities:Provide top-notch customer service and support to our customers,...

  • Customer Success Business Development Associate

    1 week ago

    Toronto, Ontario, Canada Snapcommerce Full time

    About the RoleWe are seeking a talented individual to join our Operations team as a Customer Success Business Development Associate. This is an exciting opportunity to put your theoretical knowledge and education into practice, assisting our Operations team in tackling critical customer success and operational challenges/projects across the organization.

  • Bilingual Customer Success Associate

    4 weeks ago

    Toronto, Ontario, Canada Royal Bank of Canada Full time

    Job Opportunity:At Royal Bank of Canada, we are seeking a highly skilled Customer Success Associate to join our team. As a key member of our organization, you will play a vital role in ensuring the success of our customers by providing exceptional support and guidance.Key Responsibilities:Provide top-notch customer service by identifying customer needs,...

  • Customer Success Associate, HealthTech

    1 month ago

    Toronto, Ontario, Canada CognisantMD Full time

    Transforming Patient Care with CognisantMDWe are seeking a highly motivated and empathetic Customer Success Associate to join our team at CognisantMD. As a key member of our customer-facing team, you will play a critical role in ensuring the successful adoption and utilization of our digital healthcare solutions by our clients.Key Responsibilities:Act as the...

  • Business Development Associate

    1 week ago

    Toronto, Ontario, Canada Royal Bank of Canada Full time

    About the RoleWe are seeking a highly motivated and customer-focused Business Development Associate - Customer Success Specialist to join our team. In this role, you will play a critical part in delivering exceptional customer experiences and driving business growth.

  • Bilingual Customer Success Advocate

    2 weeks ago

    Toronto, Ontario, Canada Royal Bank of Canada Full time

    Customer Success RoleAt Royal Bank of Canada, we are seeking a highly skilled Customer Success Associate to join our team. In this role, you will be responsible for providing exceptional customer service to thousands of entrepreneurs as they build and grow their businesses using our platform.As a Customer Success Associate, you will be the voice of the...

  • Personal Growth Success Coach

    3 weeks ago

    Toronto, Ontario, Canada Ignite your success Full time

    Unlock Your Full PotentialAre you a driven individual seeking a new challenge that aligns with your passion for personal growth and empowerment? We are partnering with a premier mindfulness and personal empowerment organization to enhance its global impact.We are searching for a highly motivated and results-oriented Personal Growth Success Coach to join our...

  • Customer Success Strategist

    1 week ago

    Toronto, Ontario, Canada Street Contxt Full time

    At Street Context, we are seeking a highly skilled Customer Success Associate to join our team. This role is ideal for individuals who are passionate about delivering exceptional customer experiences and driving growth.About the RoleThe Customer Success Associate will be responsible for working closely with Account Managers and CSMs to support our customers...

  • Customer Success Associate

    4 weeks ago

    Toronto, Ontario, Canada Royal Bank of Canada Full time

    Job Opportunity:Ownr, an RBCx Ventures company, is seeking a Customer Success Associate to support thousands of entrepreneurs in Canada. As a key member of the team, you will help business owners maximize the value of their Ownr subscription and provide exceptional customer experiences.Key Responsibilities:Provide proactive customer support through various...

  • Customer Success Liaison

    1 week ago

    Toronto, Ontario, Canada Street Contxt Full time

    OverviewStreet Context is a leading provider of innovative solutions for the capital markets industry. We are seeking a highly motivated and results-driven Customer Success Associate to join our team.Salary$50,000 - $62,000 per year, depending on experience.Job DescriptionIn this role, you will be responsible for supporting our customers throughout their...

  • Customer Service Representative with Bilingual Skills

    1 week ago

    Toronto, Ontario, Canada Zedd Customer Solutions Full time

    About Zedd Customer SolutionsWe are a leading customer solutions provider seeking a highly skilled and motivated Bilingual Inbound Sales Representative to join our team in the Scarborough area.Job SummaryThis is a full-time opportunity for an individual who possesses excellent communication skills, a strong work ethic, and a passion for sales and customer...

  • Customer Success Director

    1 month ago

    Toronto, Ontario, Canada Varicent Full time

    Job Title: Customer Success DirectorAbout the Role:We are seeking a seasoned Customer Success Director to lead our North American Customer Success team. As a key member of our leadership team, you will be responsible for driving customer growth, retention, and expansion. Your expertise in sales performance management and customer success will enable you to...

  • Customer Success Director

    2 weeks ago

    Toronto, Ontario, Canada Varicent Full time

    Job Title: Customer Success DirectorVaricent is seeking a seasoned Director of Customer Success to lead our North American Customer Success team. As a key member of our organization, you will be responsible for developing and executing strategies to drive customer growth, retention, and satisfaction.Key Responsibilities:* Lead a team of Customer Success...

  • Customer Success Manager

    4 weeks ago

    Toronto, Ontario, Canada Messagepoint Full time

    Customer Success ManagerAbout Us:Messagepoint is a software company that enables large enterprises to deliver enhanced customer experiences and achieve a better bottom line by optimizing their omni-channel customer communications.Our platform gives non-technical business users intelligent control over the content in customer communications to achieve...

  • Customer Success Manager

    4 weeks ago

    Toronto, Ontario, Canada Messagepoint Full time

    Customer Success ManagerAbout Us:Messagepoint is a software company that enables large enterprises to deliver enhanced customer experiences and achieve a better bottom line by optimizing their omni-channel customer communications.Our award-winning platform gives non-technical business users intelligent control over the content in customer communications to...