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Customer Service Manager

2 months ago

Sidney, Canada Raven Force Couriers Inc. Full time
Job Title: Customer Service Managing Supervisor

Raven Force Couriers Inc. is seeking a highly skilled and experienced Customer Service Managing Supervisor to join our team.

Job Summary:

The Customer Service Managing Supervisor will be responsible for leading a team of customer service representatives and overseeing the daily operations of our customer service department. This is a challenging and rewarding role that requires strong leadership and communication skills, as well as the ability to analyze data and make informed decisions.

Key Responsibilities:
  • Leadership: Lead a team of customer service representatives and provide guidance and support to ensure they are meeting their performance goals.
  • Operations: Oversee the daily operations of the customer service department, including managing workflows, prioritizing tasks, and ensuring that customer inquiries are resolved in a timely and efficient manner.
  • Performance Management: Conduct regular performance reviews and provide feedback to team members to help them improve their performance.
  • Customer Service: Provide exceptional customer service to our clients, responding to their inquiries and resolving their issues in a professional and courteous manner.
  • Market Research: Conduct market research to stay up-to-date on industry trends and competitor activity, and use this information to inform our marketing strategies.
  • Marketing: Develop and implement marketing strategies to promote our services and attract new customers.
  • Financial Management: Manage budgets and monitor revenues and expenses to ensure that the customer service department is operating within budget.
  • Staffing: Determine staffing requirements and make recommendations to management on hiring and training needs.
  • Issue Resolution: Resolve issues that may arise, including customer complaints and supply shortages.
Requirements:
  • Education: Secondary (high) school graduation certificate.
  • Experience: 2 years to less than 3 years of experience in a customer service or operations role.
  • Language: English.
  • Work Hours: 40 hours per week.
Work Environment:

The Customer Service Managing Supervisor will work in a fast-paced environment with a focus on attention to detail and client satisfaction.

Personal Suitability:
  • Hardworking: The ability to work hard and meet deadlines.
  • Client Focus: A strong focus on providing excellent customer service.
  • Organized: The ability to prioritize tasks and manage multiple projects simultaneously.