Technical Account Manager

6 days ago

Oakville, Ontario, Canada Siemens Gas and Power GmbH & Co. KG Full time
About the Role

A Snapshot of Your Day

As a Technical Account Manager, you will play a key role in supporting complex field corrections and maintenance dispositions for our North American fleet of wind turbines. You will oversee coordinating customer technical issues for disposition through the Operational Engineering disciplines. Your responsibilities will include presenting status and resolution at customer business reviews and serving as the main focal point for the Operations team.

Key Responsibilities:

  • Lead Technical Coordination for assigned key customers, coordinating technical discussions for remaining customers as assigned.
  • Support the region operational engineering team by providing feedback on customer relations.
  • Support the region operational engineering team by being the focal point for all pre-sales support cases and requests.
  • Support regional customer service engineering head with customer corporate forums or coordinate experts' support as needed.
  • Prepare and assist in customer meetings when requested and agreed to lead on priority topics.
  • Evaluate and escalate customer issues that require resolution through the support process and standard tools.
  • Coordinate with other customer support engineers to share customer experience and issues.
  • Coordinate the immediate generation of customer technical responses to issues escalated to the second level when possible.
  • Review and communicate customer technical reports or scopes for quote to the commercial counterpart.
  • Coordinate with the presales team to facilitate or support customer discussions on aftermarket projects.
  • Ensure coordination and alignment on global issues, aligning technical messages to be delivered to customers.
  • Coordinate with the SCADA technical account manager to ensure SCADA technical topics from the customer are addressed.
  • Stay coordinated with the Global Technical Account Manager on critical issues and provide feedback on experience available worldwide.
  • Expected travel up to 10% to customer meetings and conferences.

Requirements:

  • Typically a BS in electrical/mechanical/aerospace discipline. Advanced degree MAY be substituted for experience, where applicable.
  • 8+ years of wind engineering working experience – product development, engineering, service operational engineering.
  • Previous experience in cross-functional and international teams.
  • Have a cross-disciplinary understanding of wind turbine sub-systems.
  • Customer management experience in some capacity (directly or in support role).
  • Experience in technical/engineering support to customers.
  • Ability to work and thrive independently and in a team environment.
  • Excellent communication (written and verbal) and presentation proficiency.
About the Team

The North America technology team is the engineering function within the region North America onshore Business area within the Wind Power Business Unit of Siemens Energy. It's a well-diversified engineering team supporting the entire life cycle of a wind power plant – from presales phase to end-of-life technical support.

About Siemens Energy

At Siemens Energy, we are more than just an energy technology company. We meet the growing energy demand across 90+ countries while ensuring our climate is protected. With more than 94,000 dedicated employees, we not only generate electricity for over 16% of the global community, but we're also using our technology to help protect people and the environment.

Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.

We celebrate character – no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences.

Benefits:

  • Career growth and development opportunities
  • Supportive work culture and a healthy work-life balance
  • Flexible work environment with flex hours, telecommuting, and digital workspaces.
  • Flexible benefits and savings programs
  • Parental leave
  • Profit-sharing
  • Contribute to our social responsibility initiatives

Siemens Energy is committed to creating a diverse environment and is proud to be an equal opportunity employer. Upon request, Siemens Energy Canada will provide reasonable accommodation for disabilities to support the participation of candidates in all aspects of the recruitment process. All qualified applicants will receive consideration for employment.

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