Patient Experience and Safety Specialist
4 days ago
Emergency Medical Care Inc. (EMC), a subsidiary of Medavie Health Services, is a leading provider of emergency medical services in Nova Scotia. As a Patient Experience and Safety Specialist, you will play a critical role in supporting the organization's patient safety and experience initiatives.
The ideal candidate will have a strong background in healthcare and leadership experience in patient safety or quality improvement. A degree in a health-related discipline is required, and certification in patient safety or quality improvement is an asset.
ResponsibilitiesThis position entails:
- Patient Experience
- Support the organization in improving patient experience
- Lead the development of the Patient and Family Partnership Council
- Patient Relations
- Communicate with patients and families who require additional support
- Investigate service inquiries and care received within the EHS system
- Collaboration
- Develop relationships with community groups to identify unique care needs
- Collaborate on organizational policies and guidelines impacting patient safety
- Patient Safety Issues Management and Incident Analysis
- Monitor and report on occurrences and inquiries that impact patient safety
- Investigate patient safety issues and develop recommendations
- Patient Safety Education
- Deliver education on patient safety and experience to front-line staff
- Present patient safety information at Morbidity and Mortality sessions
The ideal candidate will have:
- Progressive leadership experience in healthcare
- A strong background in patient safety or quality improvement
- Excellent written and oral communication skills
- Experience with database management and electronic patient care records
The estimated salary for this position is $85,000-$115,000 per year, depending on experience. Additionally, EMC offers a comprehensive benefits package, including health and dental insurance, retirement savings plan, and paid time off.
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