Patient Services Specialist
2 weeks ago
About McKesson
MCKESSON is a leading healthcare company that delivers insights, products, and services to make quality care more accessible and affordable. Our mission is to foster a culture where you can grow, make an impact, and are empowered to bring new ideas.
Job Description
We are seeking a Patient Services Specialist to join our team. As a key member of the Patient Services team, you will be responsible for coordinating and delivering services related to patient support programs. This role involves interacting with patients, insurance companies, pharmacies, physicians, and other healthcare professionals to explore and obtain coverage for prescribed medication.
Responsibilities:
- Timely enrollment of patients into patient support programs
- Liaising with patients, insurers, and physicians regarding documentation required for maximum reimbursement coverage
- Conducting information and conducting patient financial assessment eligibility based on program guidelines
- Providing responses to general inquiry calls based on information provided as part of program materials
- Coordination with Specialty and Retail pharmacies to ensure patients have access to required treatment
- Proactively monitoring patient files to ensure reimbursement and financial assistance renewals are done in a timely manner
- Processing documents supporting patient care, including infusion reports, lab results, copays
- Receiving, recording, and reporting Adverse Events as per Pharmaceutical Manufacturer requirements
- Participating and assisting in departmental continuous improvement activities related to process, quality, training, etc
- Maintaining service levels in case management, including telephone answer rates, time to initial contact with the patient
- Adverse Events reported within twenty-four hours of receipt and any other Key Performance Indicators established as the Program level
- Performing data-entry, answering inbound calls, making outbound calls, managing e-mail and fax software, general administrative functions including faxing, filing
Requirements:
- Typically requires 5+ years of related experience
- Experience in the healthcare, pharmaceutical, or insurance industry would be an asset
- Strong customer service, communication, problem-solving skills required
- Comfortable working in a contact center environment
- Proficient in Microsoft Office applications (Word/Excel)
- Team Player
- Post-secondary education or equivalent
- Organized with a high attention to detail
- Flexibility in working rotational or variety of different hours (hours of operation are 8 am to 8 pm Monday to Friday)
Estimated Salary: $46,100 - $76,800
Why Work at MCKESSON?
We are proud to offer a competitive compensation package as part of our Total Rewards. This includes a salary range of $46,100 - $76,800, determined by several factors, including performance, experience, and skills. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.
Contact Information
Please visit our website for more information about this position and our Equal Employment Opportunity policies.
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