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Inside Sales Development Representative

1 month ago

Blainville, Quebec, Canada CanWel Building Materials Full time

We are seeking a highly motivated Inside Sales and Customer Service Specialist to join our team at CanWel Building Materials. As an Inside Sales and Customer Service Specialist, you will play a key role in creating exceptional customer experiences, building long-lasting relationships, and driving sales revenue.

Key Responsibilities:

  • Promptly respond to customer inquiries, quotes, and orders with excellent communication skills
  • Utilize the 4A Customer Conversation model to determine customer requirements and secure maximum invoice value for each order
  • Sell additional products by recognizing opportunities to up-sell or sell complementary products
  • Accurately enter orders into the system and relay vital information to operations team members
  • Promptly and professionally resolve problems by clarifying issues, researching answers, and implementing solutions
  • Partner with Account Managers to manage customer relationships and drive sales growth

Requirements:

  • Excellent customer service skills with a proven track record of delivering exceptional results
  • Demonstrated ability to anticipate customer needs and provide tailored solutions
  • Minimum three years of sales experience with a focus on customer service and relationship-building
  • Working knowledge of the building industry and technical information related to engineered wood products, siding, decking, railing, and other building material product lines

We offer a competitive salary range of $60,000 - $80,000 per year, depending on experience, plus benefits including health insurance, a group pension plan with employer matching contributions, and options to purchase Doman Stock at a discount price.

As a valued member of our team, you will have access to ongoing professional development and training, as well as opportunities for career advancement.