Guest Services Representative

2 days ago

Toronto, Ontario, Canada Silver Hotel Group Full time
About the Role

We are seeking a highly motivated and customer-focused Guest Services Agent to join our team at The Anndore House. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a positive and memorable experience during their stay.

Key Responsibilities
  • Provide warm and friendly service to guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Manage guest registrations, room assignments, and check-ins/check-outs, ensuring accuracy and attention to detail.
  • Handle guest inquiries and requests, providing information on hotel services, local attractions, and events.
  • Work closely with other hotel departments to ensure seamless communication and service delivery.
  • Maintain a clean and organized front desk area, adhering to hotel standards and policies.
Requirements
  • Previous customer service experience, preferably in a hotel or hospitality setting.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
  • Basic computer skills, including proficiency in Microsoft Office and hotel property management systems.
  • Ability to work a variety of shifts, including days, evenings, weekends, and holidays.
  • Availability to work in a fast-paced environment, with a high level of energy and enthusiasm.
About Us

The Silver Hotel Group is a family-owned Canadian hotel investment, development, and management company. Our portfolio includes hotels in Canada and the U.S., ranging from internationally branded full and select-service hotels to independent and boutique hotels. We are committed to delivering exceptional experiences by living our core values: Accountability, Teamwork, Leadership, Diversity, Integrity, Giving, Fun, and Recognition.

We believe in outstanding hospitality and take seriously our obligations under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are committed to respecting the independence and dignity of all persons by providing a barrier-free environment for all guests, colleagues, and job applicants. Accommodations are available upon request for all applicants with a disability throughout the recruitment process.

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