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Hotel Guest Services Representative

2 months ago

Toronto, Ontario, Canada LE GERMAIN HOTEL TORONTO MERCER Full time
Job Summary

We are seeking a highly skilled and customer-focused Guest Services Representative to join our team at LE GERMAIN HOTEL TORONTO MERCER. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities
  • Guest Registration and Check-in/Check-out
    • Register arriving guests and assign rooms in a timely and efficient manner.
    • Process group arrivals and departures, ensuring seamless transitions for our guests.
  • Room Reservations and Management
    • Take, cancel, and change room reservations as needed, ensuring accurate and up-to-date information.
    • Maintain an inventory of vacancies, reservations, and room assignments to ensure optimal room utilization.
  • Guest Services and Support
    • Investigate complaints and claims in a professional and courteous manner.
    • Provide information on hotel facilities and services, as well as points of interest in the area.
    • Process guests' departures, calculate charges, and receive payments in a timely and accurate manner.
  • Communication and Teamwork
    • Answer telephone calls and relay messages to guests and staff in a professional and efficient manner.
    • Assist clients/guests with special needs, ensuring their stay with us is comfortable and enjoyable.
    • Collaborate with colleagues to ensure seamless service delivery and exceptional guest experiences.
Requirements
  • Education and Experience
    • High school diploma or equivalent required.
    • Previous experience in a customer-facing role, preferably in the hospitality industry.
  • Skills and Abilities
    • Excellent communication and interpersonal skills.
    • Ability to work in a fast-paced environment and adapt to changing situations.
    • Strong attention to detail and organizational skills.
    • Ability to work under pressure and maintain a positive attitude in a team environment.
What We Offer
  • Competitive Compensation and Benefits
    • As per collective agreement.
  • Opportunities for Growth and Development
    • Training and development opportunities to enhance your skills and knowledge.