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Case Manager

2 months ago

Toronto, Ontario, Canada CB Canada Full time
Job Summary

We are seeking a highly skilled and compassionate Case Manager to join our team at CB Canada. As a Case Manager, you will play a critical role in providing exceptional patient support and ensuring seamless care coordination.

Key Responsibilities
  • Manage assigned projects and cases, ensuring timely and effective resolution.
  • Adhere to company processes and protocols, maintaining high standards of quality and compliance.
  • Provide telephone support to patients, healthcare professionals, and funding bodies, addressing funding and access issues, as well as compliance programs.
  • Administer and adhere to case-management protocols, including clinical monitoring, data collection, and patient follow-up.
  • Implement market research initiatives with physicians, patients, and healthcare professionals, focusing on pharmaceutical and biotechnology-related topics.
  • Document all activities in program-specific databases, ensuring accurate and up-to-date records.
  • Participate in ongoing training and professional development, enhancing skills and knowledge in areas such as case management, patient support, and compliance.
Requirements
  • Requires a broad education in fields such as business administration, accountancy, sales, marketing, or computer sciences, typically obtained through a two-year associate's degree program or equivalent combination of experience and education.
  • A minimum of one year of experience in customer service, with a strong focus on problem-solving and communication skills.
  • Bilingualism (French/English) is an asset, with the ability to multitask, work in a fast-paced environment, and maintain attention to detail.
  • Strong analytical and mathematical skills, with the ability to communicate effectively both orally and in writing.
  • Effective interpersonal and leadership skills, with the ability to work collaboratively with colleagues and stakeholders.
What We Offer

We provide a comprehensive benefits package, including competitive compensation, health and wellness programs, and opportunities for professional growth and development.

Work Environment

This is a full-time position, with a regular schedule and opportunities for flexible work arrangements.

Equal Employment Opportunity

CB Canada is committed to providing equal employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status, or membership in any other class protected by federal, state, or local law.