Case Manager
4 weeks ago
CB Canada is seeking a highly skilled Case Manager to join our team. As a Case Manager, you will be responsible for providing proactive case management, responding to case-specific inquiries, and escalating new business department inquiries.
Key Responsibilities:
- Manage assigned cases or new business applications by ensuring all requirements necessary to assess the underwriting risk are obtained in a timely fashion.
- Act as the primary contact for external Account Administrators, MGA partners throughout the New Business and underwriting process.
- Provide pro-active communications to the appropriate MGA Administrator, account contact detailing the status of all requirement activity that has occurred to date.
- Promptly escalate any complex service issues or complaints for immediate attention and resolution.
Requirements:
- High school diploma.
- Life Office Management Association (LOMA) FLMI or ACS (or in progress).
- Knowledge of life and critical illness insurance products and channels.
- Knowledge of insurance new business administration systems.
- Excellent English written and oral communication skills.
- Fluently bilingual in French and English.
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