Senior Technical Content Specialist

5 days ago

Toronto, Ontario, Canada CB Canada Full time

Job Title: Senior Technical Writer

Job Summary: We are seeking a highly skilled Senior Technical Writer to join our team at CB Canada. As a Senior Technical Writer, you will be responsible for creating high-quality technical content that meets the needs of our clients in the Banking Sector.

Key Responsibilities:

  • Create audience-centred content that is clear, accurate, and complete by following internal and department standards and general standards for plain language and design.
  • Manage documentation projects, providing documentation plans and work effort estimates, prioritizing work to meet timelines, analyzing documentation requirements, and recommending solutions to internal partners.
  • Look for opportunities for improvement, asking for end-user feedback and finding ways to improve the employee and client experience.
  • Suggest ways to improve site navigation, documentation design, and online communications.
  • Research new methods and best practices for documentation.
  • Work closely with internal partners and subject-matter experts to ensure information is correct and complete.
  • Work independently and with the team, keeping management informed and escalating issues when needed.
  • Participate in project meetings, contribute to post-implementation reviews, and support team members by sharing expertise, knowledge, and information.

Requirements:

  • 5+ years of experience in technical writing.
  • Skilled at writing in plain language.
  • Strong communication skills, both written and verbal.
  • Time management skills.
  • Strong understanding of metadata and previous experience with search engine optimization (SEO).
  • Previous experience with HTML or a related language.
  • Strong relationship management skills; able to work in a consultative capacity and elicit the requirements from business partners and SMEs.

Nice to Have Skills:

  • Bilingualism in English and French is an asset.
  • Previous experience with editing.
  • Previous FI experience.
  • Any technical writing education or certification.

Work Arrangement: This is a hybrid work arrangement, with a mix of remote and in-office work.

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