Guest Services Manager

7 hours ago


Whitby, Canada Silver Hotel Group Full time
Guest Services Manager Job Description

We are seeking a highly skilled and experienced Guest Services Manager to join our dynamic team at Silver Hotel Group. As a key member of our front office team, you will be responsible for delivering exceptional guest experiences and ensuring the smooth operation of our hotel.

Key Responsibilities:

  • Lead the front office team to provide prompt, professional, and personalized service to guests.
  • Develop and implement strategies to maximize hotel revenue and occupancy rates.
  • Ensure all front office operations are running efficiently and effectively, including cash handling, security, and guest services.
  • Collaborate with other departments to ensure seamless communication and coordination.
  • Recruit, train, and develop front office staff to ensure they have the skills and knowledge needed to excel in their roles.
  • Monitor and analyze front office performance metrics to identify areas for improvement.

Requirements:

  • Strong leadership and communication skills.
  • Proven experience in hotel operations, preferably in a front office role.
  • Excellent problem-solving and analytical skills.
  • Ability to work effectively in a fast-paced environment.
  • Strong knowledge of hotel operations, including revenue management and front office procedures.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.

About Us:

Silver Hotel Group is a family-owned Canadian hotel investment, development, and management company. We are committed to delivering exceptional guest experiences and providing a positive work environment for our team members. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.


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