Guest Services Manager

2 weeks ago

Whitby, Canada Whitby Subaru Full time

**Whitby Subaru** a division within Weins Auto Group, is currently seeking an experienced **Guest Services Manager**. When you join **Whitby Subaru**, you become a member of an incredibly talented and diverse group of colleagues. The Service Manager position is valued and is highly interconnected with the Sales and Parts department managers who share an overarching goal of maintaining and improving the efficient operation of **Whitby Subaru**.

If you have a technical background in the automotive industry, thrive in challenging, fulfilling and fast-paced environments, and genuinely want to create positive experiences for staff and customers alike - we want to hear from you

**Join us; we are transforming the auto industry. See how Weins Auto Group is a great place to work, to learn and grow your career**:

- We offer a competitive compensation plan and a top-notch benefits plan
- We are with you and value your loyalty by investing in your future with generous group RRSP options and matching program
- We know everyone needs a long weekend from time to time. We try our best to make that happen for our retail associates.
- We are lifelong learners and want to support our associates who endeavour to continue their education through our Educational Reimbursement Program
- We have a generous Vehicle Purchase Program along with a Parts & Service Discount
- We invest in your career with development and training opportunities.
- We know employees need support from time-to-time. Our Employee Assistance Program is accessible to all associates.
- We want more associates just like you and we offer an Employee Referral Program to thank our associates for a great referral
- We celebrate personal and professional milestones and team events
- We want to promote healthy lifestyle, and offer a generous fitness discounts & more

**Responsibilities**:

- Maintaining a customer-focused environment, keeping customer service a priority, addressing customer complaints professionally and settling disputes to ensure customer satisfaction
- Ensure that all service support serve customers in a positive manner are handled in an efficient, timely and professional manner.
- Lead by example and coach staff the process in the skills of Customer Satisfaction, follow all processes and develop new processes as needed
- Assist with responsibilities of ASM in accordance with established procedures and guidelines as required.
- Hire, coach, train, and reward employees to advance and achieve department objectives
- Train associates on job functions and dealership’s policies procedures and monitor performance
- Assist in development of polices and procedures to maintain good personnel conduct

**Qualifications**:

- A minimum of 3-5 years of experience in Service Management within automotive retail is required
- Experience with PBS is required
- Prior parts experience is an asset
- Strong working knowledge with computers and Microsoft Office Suite (PowerPoint, Excel, Word, etc.)
- Strong operational leadership abilities (transparency, reporting, safety first, policy and compliance adherence etc.)
- Possesses knowledge of applicable local, provincial, and federal regulations and laws pertaining to automotive parts and service
- Must be able to open and close repair work orders
- Excellent communication skills, interpersonal skills, and strong presentation skills
- Valid Ontario Driver’s License with clean driver’s abstract

We thank all applicants for their interest in advance, however, only those selected for an interview will be contacted.

Accommodation will be provided in accordance with AODA. Weins Auto Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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