Guest Experience Associate

5 months ago

Whitby, Canada Thermëa spa village | Whitby Full time

**Guest Experience Associate**

We have taken the spa experience and transformed it into a wellness village. Thermëa spa village is familiar, feels like home, and allows its guests to escape the hectic pace of modern life. Our spa village is the first of its kind, with state-of-the-art installations and, at its core, buildings reminiscent of a distant past when life was strongly connected with nature and steeped in traditions. Our spa village, a twist on traditional spa culture, combines unique experiences inspired by rituals found around the globe with a distinctively Canadian character—a peaceful hideaway for our guests not too far from home.

**It takes a village, join us.**

When you work at Thermëa spa village, you are not just gaining a job—you are finding a family. We pride our community on being one of the warmest and most welcoming—and our guests truly do appreciate it. We go out of our way to provide excellent care to our guests, as well as our artisans.

**We are seeking a passionate Guest Experience Associate in Whitby, Ontario to join our village.**

Find your place at Thermëa spa village.

**What we stand for**

Our mission is to give our guests a moment’s rest by offering them refuge, away from the pressures of modern life where they may rediscover their own well-being and, as a result, live a happier and longer life. Your role as an artisan of our spa village is to cultivate peace. We are passionate and dedicated team players here at Thermëa spa village. Always enthusiastic, helpful, conscientious, discrete—and most of all, respectful. We deeply care about everyone—guests and fellow artisans alike—in our wellness village.

**What we need**

Reporting to the Manager, Guest Experience, the **Guest Experience Associate** welcomes, assists and advises guests on the thermal cycle, its benefits, and all available services and experiences while contributing to exceptional guest experiences. The Guest Experience Associate is also responsible for ensuring the up keeping of the premises, in accordance with organizational standards.

You will support the elevation of our culture through the lens of our pillars: The best in wellness | The feeling of somewhere else | A trouble-free experience | In a natural state.

**What you’ll do**
- Welcome and check-in guests;
- Respond to inquiries regarding services and facilities;
- Process various payment methods;
- Maintain adequate par stock of supplies and accessories;
- Maintain cleanliness of the reception area, lobby, entrance hall, pavilions,, common areas and locker rooms;
- Assist guests ensuring the guest experience is impeccable, according to the standards dictated by the brand;
- Participate in service recovery where necessary
- Seek to identify and understand guests needs and strive to satisfy meet or exceed them;
- Maintain guest experience throughout the sauna village, ensuring spa standards are being met;
- Work alongside other departments to ensure a seamless overall guest experience;
- Performs other related duties.

**The profile needed in order to be successful in this position includes**:

- High School Diploma;
- One (1) year experience in customer service, an asset;
- Basic knowledge of Windows based software, an asset;
- Knowledge of the SpaBooker system, an asset;
- WHMIS Certification; an asset;
- Ability to communicate clearly with guests, managers and other associates;
- Must be able to work in a fast-paced environment with a calm demeanor;
- Good physical condition; ability to work outdoor during all months of the year (weather appropriate uniform provided);
- Ability to work in a standing position for long periods of time, ability to lift up to 30lbs (13.5kg).

**When**

You will work on a flexible schedule (days, evenings, weekends, holidays). **Working weekends is mandatory.**

**What**
- Competitive salary based on the pay scale in effect at Thermëa spa village
- Free Thermal Experience *
- Possibilities of career advancement
- Company Events
- Referral Program
- Health Insurance *
- **Some conditions apply**

**How**

Send us your resumé and cover letter by clicking ‘Apply’ below.

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