Supervisor, Guest Experience

6 months ago

Whitby, Canada Thermëa spa village | Whitby Full time

Guest Experience Supervisor at Thermëa spa village

We have taken the spa experience and transformed it into a wellness village. Thermëa spa village is familiar, feels like home, and allows its guests to escape the hectic pace of modern life. Our spa village is the first of its kind, with state-of-the-art installations and, at its core, buildings reminiscent of a distant past, when life was strongly connected with nature and steeped in traditions. Our spa village, a twist on traditional spa culture, combines unique experiences inspired by rituals found around the globe with a distinctively Canadian character—a peaceful hideaway for our guests not too far from home.

**It takes a village, join us.**

When you work at Thermëa spa village, you are not just gaining a job—you are finding a family. We pride our community on being one of the warmest and most welcoming—and our guests truly appreciate it. We go out of our way to provide excellent care to our guests, as well as our artisans.

**We are seeking a passionate Guest Experience Supervisor in Whitby, Ontario to join our village.**

Find your place at Thermëa spa village.

***What we stand for**

Our mission is to give our guests a moment’s rest by offering them refuge, away from the pressures of modern life where they may rediscover their own well-being and, as a result, live a happier and longer life. Your role as an artisan of our spa village is to cultivate peace. We are passionate and dedicated team players here at Thermëa spa village. Always enthusiastic, helpful, conscientious, discrete—and most of all, respectful. We deeply care about everyone—guests and fellow artisans alike—in our wellness village.

**What we need**

Reporting to the Guest Experience Manager, the **Guest Experience Supervisor**’s responsibility is to ensure excellent customer service and a memorable experience to our guests by supervising the operations and the customer service teams. The incumbent is also responsible for performing administrative duties and operational tasks to ensure a best-in-class customer experience.

You will support the elevation of our culture through the lens of our pillars: The best in wellness | The feeling of somewhere else | A trouble-free experience | In a natural state.

**What you’ll do**
- Supervise the work of team members to ensure smooth running of the daily operations;
- Assist guests to ensure the customer experience is impeccable, according to the standards dictated by the brand;
- Participate in the recruitment and training of employees and the development of work schedules;
- Participates in the opening and closing activities of the site;
- Assist employees in operational tasks as required (cleaning, filling up woods, moving bins and other manual tasks);
- Perform other related duties.

**Profile needed**

**What is the profile needed in order to be successful in this position**
- College degree in tourism, hospitality, administration, human resource management or other pertinent experience;
- Minimum three (3) years experience in customer service;
- Minimum of one (1) year experience in leading a team;
- Experience in the tourism and/or hospitality industry, an asset;
- Ability to solve problems quickly;
- Strong teamwork ethic;
- Responsible, autonomous and resourceful;
- Good physical condition; ability to work outdoors during all months of the year (weather appropriate uniform provided).

**When**

Your will work on a flexible schedule (days, evenings, weekends, holidays).

**What**
- Competitive salary based on the pay scale in effect at Thermëa spa village
- Free Thermal Experience *
- Health Insurance *
- **Some conditions apply

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