Community Engagement Director

1 week ago


Toronto, Ontario, Canada Indigo Full time

Indigo, Canada's Cultural Department Store, is seeking a highly skilled and experienced Senior Manager, Member Engagement to join its team. This key role is responsible for driving member engagement across all channels, including retention, digital engagement, acquisition, and RFM.

The ideal candidate will have a strong background in loyalty and CRM/data-driven marketing, with at least 7 years of experience in building new CRM data environments and/or redesigning loyalty programs. A post-secondary education in business or marketing is required, with an MBA considered an asset.

This role offers a unique opportunity to work with a dynamic and customer-focused company that is passionate about creating experiences and telling stories. As a Senior Manager, Member Engagement, you will be responsible for developing and executing a comprehensive strategy to grow member engagement, drive innovation in the Plum rewards program, and build strong relationships with internal stakeholders and external partners.

We offer a competitive salary range of $120,000 - $150,000 per year, depending on experience, as well as a comprehensive benefits package and opportunities for career growth and development.

In addition to a competitive compensation package, Indigo offers a collaborative and inclusive work environment that values diversity and promotes a culture of continual learning and growth. We are committed to fostering a workplace where every individual feels valued, respected, and empowered to contribute their best work.

This role requires a strong ability to collaborate and build strong relationships with cross-functional partners, as well as excellent project management skills and the ability to work effectively in a fast-paced environment. If you are a results-oriented and customer-centric professional with a passion for loyalty and CRM/data-driven marketing, we encourage you to apply for this exciting opportunity.



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