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Customer Service Representative

2 months ago

Montreal, Quebec, Canada NBC Full time
About the Role

We are seeking a highly skilled and empathetic Customer Service Representative to join our team at NBC. As a key member of our collection team, you will play a vital role in helping clients manage their financial situations and providing exceptional customer service.

Key Responsibilities
  • Contact clients to establish trust-based relationships and understand their financial situations
  • Analyze large amounts of information to assess clients' financial needs and provide tailored solutions
  • Listen to clients' concerns and resolve issues in a professional and empathetic manner
  • Develop and implement solutions that meet clients' financial needs and goals
  • Educate clients on their financial situations and provide guidance on financial management
Requirements
  • High school diploma or equivalent
  • Customer service and advisory experience
  • Strong communication and interpersonal skills
  • Bilingualism (English/French) to serve clients with diverse language needs
What We Offer
  • Competitive compensation package
  • Opportunities for career growth and professional development
  • A dynamic and inclusive work environment
  • A comprehensive benefits package, including health and wellness programs, flexible insurance options, and a generous pension plan