Customer Service Representative

3 weeks ago


Montreal, Quebec, Canada Vertex Full time

Job Title: Customer Service Representative

Job Summary:

We are seeking a highly organized and detail-oriented Customer Service Representative to join our team at Vertex. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, responding to inquiries, and resolving issues in a timely and professional manner.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, and in-person
  • Resolve customer complaints and issues in a timely and professional manner
  • Provide product information and answer questions
  • Process customer orders and resolve any issues related to orders
  • Collaborate with internal teams to resolve customer issues

Requirements:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Strong problem-solving and analytical skills
  • Ability to multitask and prioritize tasks
  • High school diploma or equivalent required

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment


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