Customer Service Representative

4 weeks ago


Montreal, Quebec, Canada ADP Full time
Job Title: Customer Service Representative

ADP is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be the primary point of contact for clients, providing exceptional support and resolving issues in a timely and professional manner.

Key Responsibilities:
  • Provide exceptional customer service to clients via phone, email, and chat
  • Resolve client issues and concerns in a timely and professional manner
  • Collaborate with internal teams to resolve complex issues and improve client satisfaction
  • Stay up-to-date on product knowledge and features to provide accurate information to clients
  • Meet or exceed client satisfaction targets and quality metrics
Requirements:
  • High school diploma or equivalent required; associate's or bachelor's degree preferred
  • 1-2 years of customer service experience in a call center or similar environment
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and meet productivity targets
  • Basic computer skills and proficiency in Microsoft Office
What We Offer:
  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance


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