Facilities Operations Coordinator

1 month ago

Calgary, Alberta, Canada Mark's Full time

About the Role

This position requires a customer-centric attitude with a proven track record of delivering exceptional customer service to internal and external clients. The successful candidate will possess strong attention to detail, the ability to prioritize and multitask in a fast-paced environment, and overall responsibility for all maintenance-related issues.

Key Responsibilities

  • Perform daily tasks including general building maintenance, housekeeping support, equipment maintenance, employee health and safety, service order request management, event planning, meeting room management, and support for food services and catering.
  • Receive, process, and validate Help Desk service requests and maintain service call/work order tracking as required.
  • Conduct regular floor inspections to identify areas in need of repair and/or maintenance, and coordinate with external resources to facilitate equipment servicing.
  • Coordinate meeting room facilities, including booking, setup, and operation, and provide detailed evaluations of meeting room facilities for use patterns, equipment suitability, functionality, and availability.
  • Coordinate the installation of new equipment, including electrical and cabling contractors, carpenters, drywallers, and other skilled trades, while making necessary security arrangements for after-hours access.
  • Respond to after-hours emergency calls related to physical building, building environment, or building systems.
  • Coordinate loading dock facilities for external service providers and caterers.
  • Direct accountability for physical event set-ups, including furniture, stage, and entrance structures, power requirements, furniture removal/storage, catering equipment, communications, and signage.
  • Support staff relocations and furniture modifications, making minor adjustments, repairs, and modifications to furniture as required.
  • Proactively address potential requirements around coffee, water, waste management, cleaning services, plant maintenance, after-hours access for elevators and space, meeting space, Fire Plans, and emergency contacts.
  • Work cooperatively with others and be able to adapt to changing requests.
  • Carry out assigned work and be willing to take on additional unassigned work to complete a task.
  • Problem-solve and develop solutions to support unconventional facility requests.

Requirements

  • 1+ year of experience in a related field is an asset.
  • Ability to assess the impact of facility failures.
  • Proven ability to assess situations and take necessary actions to resolve.
  • Related trade or technical experience is an asset.
  • Knowledge of building codes and requirements is an asset.
  • Experience working with external contractors and resources.
  • First Aid training and first responder experience is an asset.
  • Experience assembling and dismantling various types of furniture systems.
  • Operational planning and scheduling related to preventative, proactive, reactive, and emergency repairs and maintenance.
  • Project management experience is an asset.
  • Experience with H&S policies and best practices, fire plans, building evacuation, and emergency response programs.

Work Arrangements

Mark's has adopted a hybrid work model, allowing employees to work a combination of in-office and virtually in service of outcomes. Each leader is empowered to decide what work is best achieved in person based on the unique needs of their team.

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