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Account Coordinator

2 months ago

Vaughan, Ontario, Canada Caesarstone Full time
About the Role

Caesarstone is seeking a highly motivated and customer-focused individual to join our Managed Program team in North America. As an Account Coordinator, you will play a critical role in providing exceptional customer service to both B2C and B2B customers.

Key Responsibilities
  • Represent Caesarstone in a professional manner through interaction with retailers, customers, and fabricators.
  • Liaise with retailers, customers, and fabricators within assigned territory.
  • Review customer orders and update status in Portal and ERP systems.
  • Manage fabricators for quality job completion.
  • Manage customer inquiries and complaints, offering solutions within project scope.
  • Field warranty inquiries and follow through for resolution.
  • Review Certificates of Completion, vendor invoices, and issue AR invoices.
  • Monitor material usage and facilitate waste reduction to achieve targets.
  • Perform monthly inventory counts and reconcile counts.
  • Assist other customer service representatives when needed.
  • Escalate issues to maintain high levels of customer satisfaction.
Requirements
  • Minimum 3 years related experience, familiarity with the functional business environment.
  • Post-secondary education an asset.
  • Able to complete simple math calculations.
  • Able to read simple floor plans.
  • Proven track record in providing effective and high-quality customer service.
  • Able to accept responsibility and proactively resolve issues on a timely basis.
  • Forward thinking with ability to review/enhance existing processes and create efficiencies.
  • Thorough, high attention to detail, strong organizational skills.
  • Effective team player, works efficiently to get the job done.
  • Excellent listening skills and interpersonal relations in dealing with both internal and external customers.
  • Working knowledge of computer programs, database, Microsoft software (e.g. Outlook, Word, Excel, Oracle).
  • Familiar with basic AutoCAD drawings an asset.
What We Offer

Caesarstone offers a competitive salary range of $45,000 - $55,000, exceptional benefits, and a compassionate and collaborative company culture. We are committed to fostering an inclusive and accessible environment and welcome applications from people with disabilities.

Our Company Values

We are proud to be a company that values:

  • People First: We treat each other with fairness and respect, consistently provide opportunities for growth, and health and safety are our first priority.
  • Accountability: Together, we take ownership of our actions, business, and future.
  • Innovation: We are committed to fresh thinking and breakthrough ideas that create value.
  • Winning Spirit: We are enthusiastic and foster a 'can-do' attitude in striving to be No 1. We are committed to excellence and share and celebrate our achievements.