Retail Operations Manager

4 weeks ago


Kingston, Ontario, Canada Fire & Flower Full time
About Us

FIKA is a lifestyle brand redefining cannabis retail with a presence in over 160 locations across Canada. Our company is home to 9 Canadian retail banners, including FIKA Cannabis, Fire & Flower, and Friendly Stranger. We provide exceptional service in welcoming, intuitive, and diversified store environments, making us the destination for every type of cannabis consumer.

Job Overview

The Shift Leader is responsible for overseeing daily operations, supervising staff, and maintaining store appearance and product presentation to company standards. They act as a knowledge resource for team members, assisting with cashiers, delivering high customer service levels, and managing cash and administrative duties.

Key Responsibilities
  • Supervise staff and assist with team member onboarding, training, and continuous education.
  • Maintain a full understanding of departmental policies, procedures, and regulations.
  • Ensure all customer complaints are addressed and handled professionally.
  • Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Requirements
  • 2 years of experience in the retail industry.
  • Provincial Cannabis Certification.
  • Manual dexterity required to use desktop computer and peripherals.
What We Offer

The FIKA Company respects the diversity of the people it hires and serves. We foster a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person's talents and strengths.



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