Highly Skilled Technical Operations Specialist

2 weeks ago


Mississauga, Ontario, Canada The Bison Group Full time

We are seeking a highly skilled Technical Operations Specialist to join our team at The Bison Group. This role will work primarily a 4pm-1am shift, focusing on providing exceptional technical support to our clients.

Responsibilities:
  • Handle incoming phone calls, gathering information and creating tickets in our ticketing system as necessary.
  • Work on trouble tickets to troubleshoot and resolve client network, security, cloud and voice related issues in a timely manner.
  • Maintain and update Client phone systems, network devices, VMware, AWS, or Azure.
  • Provide support for Windows servers, PCs and laptops as well as software loading.
  • Respond to monitoring and security alerts according to standard processes.
  • Execute software updates to network devices and systems.
  • Evaluate and escalate issues, partnering with our Engineering team for network & system infrastructure support.
  • Update and create internal articles and/or documentation.
  • Verify backups have been completed and remediate failures when necessary.
  • Create and manage user accounts in Active Directory.
  • Deliver support within required SLAs for the business and provide regular status updates.
Requirements:
  • 3+ years of experience in an IT position or support environment configuring and supporting various systems.
  • Possess college degree or equivalent technical experience.
  • Ability to work independently without supervision.
  • Strong verbal and written communication skills.
  • This position will participate in an on-call schedule, providing after-hours support as necessary.
Estimated Salary Range:

$85,000 - $110,000 per annum



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