Highly Skilled Technical Operations Specialist
2 weeks ago
We are seeking a highly skilled Technical Operations Specialist to join our team at The Bison Group. This role will work primarily a 4pm-1am shift, focusing on providing exceptional technical support to our clients.
Responsibilities:- Handle incoming phone calls, gathering information and creating tickets in our ticketing system as necessary.
- Work on trouble tickets to troubleshoot and resolve client network, security, cloud and voice related issues in a timely manner.
- Maintain and update Client phone systems, network devices, VMware, AWS, or Azure.
- Provide support for Windows servers, PCs and laptops as well as software loading.
- Respond to monitoring and security alerts according to standard processes.
- Execute software updates to network devices and systems.
- Evaluate and escalate issues, partnering with our Engineering team for network & system infrastructure support.
- Update and create internal articles and/or documentation.
- Verify backups have been completed and remediate failures when necessary.
- Create and manage user accounts in Active Directory.
- Deliver support within required SLAs for the business and provide regular status updates.
- 3+ years of experience in an IT position or support environment configuring and supporting various systems.
- Possess college degree or equivalent technical experience.
- Ability to work independently without supervision.
- Strong verbal and written communication skills.
- This position will participate in an on-call schedule, providing after-hours support as necessary.
$85,000 - $110,000 per annum
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