Used Car Sales Director
2 months ago
Join Dilawri Group of Companies as a Key Player in the Automotive Industry
About the Role:
We are seeking a highly skilled and experienced Used Car Sales Director to lead our sales team in the Eastern GTA Region. As a key member of our team, you will be responsible for driving sales growth, improving customer satisfaction, and developing a high-performing sales team.
Key Responsibilities:
- Lead and Manage the Sales Team: Supervise, direct, and lead all aspects of the Dealership Sales Department to achieve sales targets and improve customer satisfaction.
- Customer Satisfaction: Maintain a high customer satisfaction percentage rating at all times by ensuring that all customers receive exceptional service and support.
- Desk Vehicle Sales: Desk vehicle sales deals to ensure that all sales are processed efficiently and effectively.
- Collaboration with Service Manager: Work closely with the Service Manager to ensure quick preparation of new vehicles for delivery and to improve overall customer satisfaction.
- Team Development: Conduct regular meetings with sales staff to plan, modify, and review all current issues and programs, and to promote ongoing training and development.
- Industry Knowledge: Stay up-to-date on all manufacturer and financial institutions' current product, program, promotions, and ensure that all staff understand factory programs.
- Regulatory Compliance: Ensure that all required provincial licensing and regulatory requirements are followed.
Requirements:
- Leadership Skills: Strong leadership abilities, with a proven track record of driving sales growth and improving customer satisfaction.
- Negotiation Skills: Effective negotiation skills, with the ability to make sound decisions and drive results.
- Customer Service: A passion for customer service and a commitment to delivering exceptional service and support.
- Positive Attitude: A positive can-do attitude, with a strong work ethic and a commitment to excellence.
- Experience: Two (2) years of management experience in the automotive industry, with a strong background in sales and customer service.
- Licenses: A valid Ontario Driver's License and a valid OMVIC License (preferred).
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