Delivery Station Director

2 months ago

Leduc County, Canada Amazon Canada Fulfillment Services, ULC - B85 Full time
About the Role

We are seeking a highly experienced and skilled Senior Station Manager to lead our Amazon Logistics Delivery Station (DS) team in Canada. As a key member of our operations team, you will be responsible for driving business results, managing a team of Operations, Area and Shift Managers, and ensuring the overall safety, quality, performance, and customer experience of our delivery station operations.

Key Responsibilities
  • Operational Excellence: Responsible for the overall safety, quality, performance, customer experience, and people development for all delivery station operations.
  • Leadership and Management: Drives vision for station team and creation of quality initiatives, process change initiatives, and other lean initiatives to enable their functional area and ultimately the DS to meet and exceed business plan.
  • Problem-Solving and Decision-Making: Problem-solves for closing gaps between performance and goals.
  • Performance Management: Will set and clarify requirements and expectations for Operations, Area and Shift Managers. Measures performance, provides feedback, and holds Ops Managers accountable for their performance and the performance of their departments.
  • Relationship Management: Manages day-to-day relationships with multiple Delivery Service Providers (DSPs).
  • Communication and Reporting: Presents operational metrics regularly to the senior leadership team.
  • Talent Management: Hires and develops top talent. Creates and implements a talent plan for the site including talent acquisition, performance and career management, learning and development, succession planning, and employee engagement.
  • Culture and Engagement: Cultivates strong culture and engagement throughout all levels of the delivery station team.
  • Best Practices and Knowledge Sharing: Takes proactive steps to ensure that best practices are shared across all departments, shifts, and among the network.
  • Collaboration and Partnerships: Works with key business partners such as Transport & Sortation, DSP Management, Finance, Loss Prevention, IT, HR, ACES, and Engineering to build and secure support and resources for projects and initiatives in their area, as well as providing needed support and resources for other staff initiatives.
Requirements
  • Education: Completed Bachelor's degree from an accredited university or 2+ years' Amazon work experience.
  • Experience: 7+ years' direct management experience, including a salaried, hourly, and agency workforce, in a logistics, fulfillment, last-mile manufacturing, engineering, production, or distribution environment.
  • Skills and Qualifications: Demonstrated track record of delivering performance and financial based results in high-pressure environments. Experience with performance metrics and process improvement and lean techniques. Experience with the full lifecycle staffing, including interviewing, hiring, performance management, promotions, and terminations. Strong analytical capability; track record of digging into data and finding solutions for a variety of operational problems. Excellent communication skills (including local language and English, written and verbal). Experience managing third-party resources on a regional/national scale. Experience managing contingent workforce in a business with peak seasons.
  • Flexibility: Candidates must be flexible to work a variety of hours as business demands, including overnight, weekends, and holidays.

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