Senior Operations Manager

2 months ago


Leduc County, Canada Amazon Canada Fulfillment Services, ULC - B85 Full time
About the Role

We are seeking a highly experienced and skilled Senior Station Manager to lead our Amazon Logistics Delivery Station in Nisku, AB, Canada. As a key member of our team, you will be responsible for driving the overall safety, quality, performance, customer experience, and people development for all delivery station operations.

Key Responsibilities
  • Develop and implement strategies to improve station performance, quality, and customer satisfaction.
  • Lead and manage a team of Operations, Area, and Shift Managers to ensure performance objectives are met.
  • Build and maintain positive employee relations and develop leadership bench strength within the station.
  • Manage day-to-day relationships with multiple Delivery Service Providers (DSPs) and present operational metrics to senior leadership.
  • Develop and implement talent plans for the site, including talent acquisition, performance, and career management.
  • Cultivate a strong culture and engagement throughout all levels of the delivery station team.
Requirements
  • Completed Bachelor's degree from an accredited university or 2+ years' Amazon work experience.
  • 7+ years' direct management experience in a logistics, fulfillment, last-mile manufacturing, engineering, production, or distribution environment.
  • Demonstrated track record of delivering performance and financial results in high-pressure environments.
  • Experience with performance metrics, process improvement, and lean techniques.
  • Strong analytical capability and excellent communication skills.
Preferred Qualifications
  • Degree in Engineering, Operations, or related field and MBA preferred.
  • Experience in a startup environment.
  • Ability to handle changing priorities and use good judgment in stressful situations.


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