Customer Service Representative

2 weeks ago


Laval, Quebec, Canada American Iron & Metal Full time

About American Iron & Metal

As a leading global player in the metal recycling industry, American Iron & Metal is committed to innovation and sustainability. With over 125 site locations worldwide and a team of 4000 employees, we strive to create a greener environment for future generations.

Job Summary

We are seeking a highly motivated and customer-focused individual to join our call center team as a Customer Service Representative. In this role, you will play a vital part in providing exceptional service to our clients, assisting with day-to-day operations, and promoting our products and services.

Key Responsibilities

  • Respond to client inquiries and provide personalized solutions
  • Inform clients about our products and services, including batteries, tires, and other automotive-related offerings
  • Guide clients in utilizing our website and promoting in-person visits to our branches
  • Register clients for our personalized email system and other related tasks

Requirements

  • Bilingualism (French and English) is required
  • Excellent customer service skills and a positive attitude
  • Excellent communication and interpersonal skills
  • Ability to navigate multiple computer systems and applications
  • Ability to multitask in a fast-paced environment
  • Interest in the automotive field
  • Reliability, punctuality, and ability to work days, evenings, and weekends
  • Call center experience is a major asset


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