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Operational Performance Leader
2 months ago
We are seeking a highly skilled and experienced Operational Performance Leader to oversee our business operations and support in training both virtually and in-person. This is an excellent opportunity for a results-driven professional to lead recruitment/onboarding, develop talent, and labour planning to maximize profitability in our Service Shops.
The ideal candidate will have a passion for coaching and developing soft skills and technical skills across diverse teams. They will be responsible for leading team members in setting performance objectives, evaluating, and optimizing operational performance, ensuring regulatory and company standards are upheld, and analyzing operations and financial reports in the Service Shop.
As part of our overall Service Shop strategy, you will play a critical role in its success and execution. You will work closely with field management in your region, identify market talent to support seasonal preparedness/training, and develop and implement business processes and efficiencies to improve the employee experience.
The key responsibilities of this role include:
