Business Systems Support Specialist

5 days ago

Saskatoon, Saskatchewan, Canada Konica Minolta Business Solutions U.S.A., Inc. Full time

About the Role:

Konica Minolta Canada is seeking a highly skilled Business Systems Support Specialist to join our team. This is a fantastic opportunity for someone looking to take their technical skills to the next level and work with cutting-edge technology.

Key Responsibilities:

  • Maintain and repair Multi-Functional Products (MFPs) and resolve customer printing issues in a timely and efficient manner.
  • Perform on-site service of MFPs, ensuring minimal downtime and maximum productivity for our customers.
  • BUILD and maintain effective relationships with customers and sales teams, providing exceptional customer service and support.
  • Manage parts and call management, as well as accurate records, to achieve Key Performance Indicator (KPI) targets and drive business growth.
  • Stay up-to-date with new technologies and developments in the industry, continuously improving your skills and knowledge to stay ahead of the curve.
  • 5% of your time will be dedicated to lead referrals and product promotion to existing customers, driving sales growth and revenue.
  • The remaining 95% of your time will be focused on break-fix and customer support, resolving technical issues and providing expert advice to our customers.
  • You will have a deep understanding of territory parts budgets and inventory control, ensuring that we have the necessary resources to meet customer demands.
  • You will also be responsible for following the policies and procedures set forth by Konica Minolta Business Solutions U.S.A., Inc.
  • In addition to these key responsibilities, you may be required to perform other relevant duties as assigned by management.

Requirements:

  • A minimum of 0-2 years of experience in technical/repair of electronics or software equipment.
  • Knowledge of basic Microsoft OS printing and common network concepts, as well as a basic awareness of common solutions.
  • Low to mid-end office systems certifications, such as CompTIA A+ Certification, CompTIA Net+ Certification, or Microsoft MCP or MCITP Certification.
  • A strong understanding of Color theory and its applications in the workplace.
  • Excellent verbal and written communication skills, with the ability to operate independently and require assistance from time to time.
  • A positive, outgoing, self-motivated individual who is committed to building and maintaining strong customer relationships.
  • Ability to travel within Canada and the US, with valid travel documents at own expense.
  • A reliable vehicle, valid insurance, and a valid driver's license in good standing are also requirements.
  • Occasional standby and after-hours work may be required, as well as training that may involve after-hours travel and overnight stays, including weekends.
  • High School or equivalent education, with additional certifications or degrees preferred.

About Konica Minolta Canada:

Konica Minolta's journey started 150 years ago, with a vision to see and do things differently. Our business technology offerings include IT Services, intelligent information management, video security solutions, and managed print services, as well as office technology and industrial and commercial print solutions. We're proud to be recognized for our products and services, and we're excited to offer this opportunity to the right candidate.

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