Head of Customer Service Operations

4 weeks ago


Peterborough, Ontario, Canada EasyWeb Agency Full time
Customer Service Leader Opportunity

We are seeking an experienced senior leader to join our team as a Customer Service Leader. This is a strategic role that will play a key part in continuing to evolve our customer relations function.

The ideal candidate will have experience working in a housing / property / facilities management environment dealing with incoming calls for repairs / maintenance. They will also have experience implementing a live chat tool and working in management roles within a fast-moving telephone/email based Customer Service function.

This is a brilliant opportunity to continue developing best-in-class customer service delivery and to be part of a national housing association that has been providing safe, affordable, and comfortable homes to a diverse set of people for 60 years.

We offer a range of benefits including a defined benefit pension scheme, employee assistance programme, 28 days holiday (plus bank holidays), and the option to purchase additional holiday of up to 2 of your working weeks (at manager's discretion).

Our company is committed to building new homes in 2024 and we are looking for someone who is passionate about delivering excellent customer service and who is committed to making a difference in the lives of our customers.

Key responsibilities will include:

  • Developing and implementing customer service strategies to improve customer satisfaction and loyalty
  • Leading a team of customer service professionals to deliver excellent customer service
  • Working closely with other departments to ensure that customer needs are met
  • Analyzing customer feedback and making recommendations for improvement
  • Developing and implementing training programs to improve customer service skills

We are looking for someone who is a strong leader, who is passionate about customer service, and who is committed to making a difference in the lives of our customers.



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