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Senior Customer Service Manager

1 month ago

Peterborough, Ontario, Canada EasyWeb Agency Full time
Senior Leader for Customer Service Excellence

We are seeking an experienced senior leader to join our team as Head of Call Center and Customer Service. This is a strategic role that requires a strong background in customer service delivery, with a focus on continuous improvement and innovation.

As a seasoned professional in the Contact Centre environment, you will have a proven track record of implementing live chat tools and driving customer relations functions forward. Your experience in management roles within fast-paced telephone and email-based customer service functions will be invaluable in this position.

The successful candidate will have a deep understanding of customer service principles and be able to develop and implement strategies to enhance customer experience. You will work closely with our team to identify areas for improvement and implement changes that drive business results.

This is a fantastic opportunity to join a national housing association that has been providing safe, affordable, and comfortable homes to a diverse range of people for 60 years. We are committed to building new homes in 2024 and are looking for a senior leader who can help us achieve our goals.

Key Responsibilities:

  • Develop and implement customer service strategies to enhance customer experience
  • Lead a team of customer service professionals to deliver exceptional service
  • Collaborate with stakeholders to identify areas for improvement and implement changes
  • Monitor and analyze customer feedback to inform service improvements

What We Offer:

  • A competitive salary of circa £62,000
  • An excellent range of benefits, including a defined benefit pension scheme and employee assistance programme
  • 28 days paid holiday (plus bank holidays)
  • The option to purchase additional holiday of up to 2 weeks

We are an equal opportunities employer and welcome applications from all qualified candidates. If you are a motivated and experienced senior leader looking for a new challenge, please apply today.