Head of Customer Services Peterborough Call Centre Lead
4 weeks ago
We are seeking an experienced senior leader to join our team as Head of Customer Services in Peterborough. This is a strategic role with a focus on delivering exceptional customer service and driving business growth.
The ideal candidate will have a proven track record of leading high-performing teams and implementing effective customer service strategies. Experience working in a contact centre environment and managing teams in a fast-paced, dynamic environment is essential.
We offer a competitive salary, excellent benefits package, and opportunities for professional development. If you are a motivated and results-driven individual with a passion for customer service, we encourage you to apply.
Key Responsibilities:- Lead and manage a team of customer service professionals to deliver exceptional customer service
- Develop and implement effective customer service strategies to drive business growth
- Collaborate with cross-functional teams to ensure seamless customer service delivery
- Monitor and analyze customer service metrics to identify areas for improvement
- Competitive salary and benefits package
- Opportunities for professional development and growth
- Collaborative and dynamic work environment
- Flexible working arrangements to support work-life balance
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