Senior Technical Account Manager
2 weeks ago
Location: Mississauga, ON (Hybrid)
About Us: SOTI Inc. is a leading provider of mobile and IoT device management solutions. We're seeking a skilled Technical Account Manager to join our team.
The Role: As a Technical Account Manager, you will work closely with our customers to provide technical consultancy and support. Your expertise will be essential in resolving complex technical issues and ensuring seamless service delivery.
- Provide technical guidance and support to customers.
- Collaborate with cross-functional teams to resolve technical issues.
- Develop and maintain business profiles with network diagrams and use cases.
- Contribute to documentation and knowledge base.
- Train new hires on SOTI software and services.
- Complete necessary testing and validation for SOTI One Platform products.
Requirements:
- Minimum 4+ years of experience in advanced technical positions.
- Excellent communication and relationship management skills.
- Ability to explain complex technical concepts to various audiences.
- Experience in technical documentation and training.
- Understanding of networking concepts and principles.
- Windows Server administration experience.
What We Offer:
SOTI Inc. offers a dynamic work environment, competitive compensation, and opportunities for professional growth and development.
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