Hotel Front Desk Clerk

1 week ago

Kelowna, British Columbia, Canada Gav Enterprises Ltd DBA. The Chinook Motel and Oasis Motor Inn Full time
Job Summary

We are seeking a highly organized and detail-oriented Hotel Front Desk Clerk to join our team at Gav Enterprises Ltd DBA. The Chinook Motel and Oasis Motor Inn. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, handling room reservations, and ensuring a smooth and efficient check-in and check-out process.

Key Responsibilities
  • Guest Registration: Register arriving guests and assign rooms in a timely and accurate manner.
  • Room Reservations: Process group arrivals and departures, take, cancel, and change room reservations as needed.
  • Guest Services: Provide information on hotel facilities and services, as well as general information about points of interest in the area.
  • Departure Processing: Process guests' departures, calculate charges, and receive payments in a professional and courteous manner.
  • Inventory Management: Maintain an inventory of vacancies, reservations, and room assignments to ensure accurate and efficient room allocation.
  • Emergency Procedures: Follow emergency and safety procedures as outlined by the hotel.
  • Clerical Duties: Perform various clerical duties, including faxing, filing, and photocopying as needed.
  • Communication: Answer telephone calls and relay messages to guests and staff in a professional and timely manner.
  • Customer Service: Provide exceptional customer service to guests, responding to their needs and concerns in a prompt and courteous manner.
Requirements
  • Attention to Detail: Maintain a high level of attention to detail to ensure accurate and efficient processing of guest information.
  • Client Focus: Provide exceptional customer service, focusing on meeting the needs and expectations of our guests.
  • Organized: Maintain a high level of organization and efficiency in all aspects of the job, including room reservations, guest registration, and departure processing.
  • Team Player: Work collaboratively with other team members to ensure a smooth and efficient operation of the front desk.
  • Work Language: English
  • Work Hours: 40 hours per week

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