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Hotel Front Desk Clerk

2 months ago

Kelowna, British Columbia, Canada Gav Enterprises Ltd DBA. The Chinook Motel and Oasis Motor Inn Full time
Job Summary

We are seeking a highly organized and detail-oriented Hotel Front Desk Clerk to join our team at Gav Enterprises Ltd DBA. The Chinook Motel and Oasis Motor Inn. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring a smooth and efficient check-in and check-out process, and maintaining the overall cleanliness and organization of the front desk area.

Key Responsibilities
  • Guest Registration: Register arriving guests and assign rooms in a timely and efficient manner.
  • Front Desk Operations: Process group arrivals and departures, take, cancel, and change room reservations, and provide information on hotel facilities and services.
  • Customer Service: Provide general information about points of interest in the area, process guests' departures, calculate charges, and receive payments.
  • Inventory Management: Maintain an inventory of vacancies, reservations, and room assignments.
  • Emergency Procedures: Follow emergency and safety procedures as needed.
  • Clerical Duties: Perform clerical duties such as faxing, filing, and photocopying as required.
  • Communication: Answer telephone calls and relay messages to guests and staff.
Requirements
  • Education: No degree, certificate, or diploma is required.
  • Work Experience: Willingness to train and learn the skills required for the role.
  • Language: English is the primary language of communication.
  • Work Schedule: 40 hours per week.
Personal Qualities
  • Attention to Detail: Maintain a high level of attention to detail in all aspects of the job.
  • Client Focus: Provide exceptional customer service and ensure guest satisfaction.
  • Organized: Maintain a clean and organized workspace, and prioritize tasks effectively.
  • Team Player: Work collaboratively with other team members to achieve common goals.