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Hotel Front Desk Clerk

2 months ago

Kelowna, British Columbia, Canada Gav Enterprises Ltd DBA. The Chinook Motel and Oasis Motor Inn Full time
Job Title: Hotel Front Desk Clerk

We are seeking a detail-oriented and organized Hotel Front Desk Clerk to join our team at Gav Enterprises Ltd DBA. The Chinook Motel and Oasis Motor Inn. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring a smooth and enjoyable stay.

Key Responsibilities:
  • Register arriving guests and assign rooms in a timely and efficient manner.
  • Process group arrivals and departures, taking into account room availability and guest preferences.
  • Take, cancel, and change room reservations as needed, ensuring accurate and up-to-date records.
  • Provide guests with information on hotel facilities and services, as well as recommendations for local points of interest.
  • Process guests' departures, calculate charges, and receive payments in a professional and courteous manner.
  • Maintain an accurate inventory of vacancies, reservations, and room assignments.
  • Follow emergency and safety procedures, ensuring the well-being of guests and staff.
  • Perform various clerical duties, including faxing, filing, and photocopying.
  • Answer telephone calls and relay messages to guests and staff in a timely and efficient manner.
  • Provide exceptional customer service, responding to guest inquiries and resolving any issues that may arise.
Requirements:
  • Attention to detail and organizational skills to ensure accurate and efficient processing of guest information.
  • Excellent communication and interpersonal skills to provide exceptional customer service.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
  • Will train, with a focus on developing skills and knowledge in hotel operations and customer service.
Work Conditions and Physical Capabilities:
  • Ability to work in a dynamic and fast-paced environment, with frequent interruptions and changing priorities.
  • Ability to lift and move objects, as well as stand for long periods of time.
Personal Suitability:
  • Client focus and ability to provide exceptional customer service.
  • Organized and able to prioritize tasks and manage multiple responsibilities.
  • Team player, with a focus on collaboration and communication with colleagues.

We offer a permanent position with a 40-hour workweek, with opportunities for growth and development in a dynamic and supportive team environment. If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity.