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Hotel Front Desk Clerk

2 months ago

Kelowna, British Columbia, Canada Gav Enterprises Ltd DBA. The Chinook Motel and Oasis Motor Inn Full time
Job Title: Hotel Front Desk Clerk

We are seeking a detail-oriented and organized Hotel Front Desk Clerk to join our team at Gav Enterprises Ltd DBA. The Chinook Motel and Oasis Motor Inn. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring a smooth and efficient check-in and check-out process, and maintaining accurate records of guest information.

Key Responsibilities:
  • Guest Registration: Register arriving guests and assign rooms, ensuring accurate and up-to-date records of guest information.
  • Front Desk Operations: Process group arrivals and departures, take, cancel, and change room reservations, and provide information on hotel facilities and services.
  • Customer Service: Provide general information about points of interest in the area, process guests' departures, calculate charges, and receive payments.
  • Inventory Management: Maintain an inventory of vacancies, reservations, and room assignments.
  • Emergency Procedures: Follow emergency and safety procedures, and perform clerical duties such as faxing, filing, and photocopying.
  • Communication: Answer telephone and relay telephone calls and messages, and provide customer service.
Requirements:
  • Attention to Detail: Maintain accurate records and ensure attention to detail in all aspects of the job.
  • Client Focus: Provide exceptional customer service and ensure a positive experience for our guests.
  • Organized: Maintain a organized and efficient work environment, and prioritize tasks to meet deadlines.
  • Team Player: Work collaboratively with other team members to achieve common goals and objectives.
Work Environment:

Our hotel is a dynamic and fast-paced environment, and we are seeking a motivated and organized individual to join our team. As a Hotel Front Desk Clerk, you will work in a team environment, and will be required to work a variety of shifts, including evenings, weekends, and holidays.

We offer a competitive salary and benefits package, and opportunities for professional growth and development. If you are a motivated and organized individual who is passionate about providing exceptional customer service, we encourage you to apply for this exciting opportunity.