Delivery Manager- IBM Technology Expert Labs
1 month ago
Are you a seasoned professional looking to take your career to the next level? Do you have a passion for delivering world-class services and driving business growth? Look no further than IBM Technology Expert Labs, where you'll have the opportunity to work with a talented team of experts and make a real impact on our clients' success.
About the Role
We're seeking an experienced Delivery Manager to join our team in Markham, Ontario. As a key member of our IBM Technology Expert Labs team, you'll be responsible for designing, delivering, and optimizing IBM Technology solutions that meet our clients' needs and drive business results. You'll work closely with clients and partners to understand their goals and objectives, and develop tailored solutions that address their unique challenges.
Key Responsibilities
- Delivery Excellence: Ensure client satisfaction on all projects, resolving issues quickly and escalating as necessary.
- Client Value: Collaborate with Sales to deliver services that meet client value and participate in Solution Review Board meetings.
- Building Effective Relationships: Develop successful relationships at all levels, from engineers to CxOs, and navigate challenging debates to reach healthy resolutions.
- Self-Motivated Problem Solver: Demonstrate a natural bias towards self-motivation, curiosity, and initiative in finding answers and presenting solutions.
- Collaboration and Communication: Work across the client, partner, and IBM team to deliver results.
Requirements
- Leadership: Develop and implement product, market, business, or technology strategies with executive review.
- Environment: Business unit, country, or international professional mastery related to operations, strategies, and objectives in leading edge or critical situations.
- Communication/Negotiation: Teamwork at the highest levels, planning and conducting complex negotiations to reach lasting agreements and commitments.
- Problem Solving: Anticipate, create, and define innovative and visionary concepts in a strategic environment.
- Client-facing experience, preferably with an organization serving mission-critical operations.
- Proven Project Management skills to provide implementation schedules while adhering to the company's architectural standards and principles.
- Proven leadership skills.
Preferred Qualifications
- A minimum of 5-10 years' Leadership experience.
- A minimum of 5-10 years' Delivery experience.
- A minimum of 5-10 years' experience in a client-facing role.
Location Statement
Must have the ability to work in Canada without sponsorship.
Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics.
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