Customer Experience Enablement Director

4 weeks ago


Brossard, Quebec, Canada Acuity Brands Full time

At Acuity Brands, we're seeking a seasoned professional to drive customer experience excellence across our global operations. As our Customer Experience Enablement Director, you'll play a pivotal role in shaping our customer-centric strategies and ensuring seamless execution.

CX Strategy Implementation

Oversee the delivery of customer experience strategies across various regions, ensuring alignment with global standards. Foster a culture of continuous improvement, leveraging feedback and performance data to enhance the quality of customer interactions.

Key Responsibilities
  • Tools Management and Selection: Identify, evaluate, and implement tools and technologies that support superior customer experience delivery.
  • Regional Collaboration: Work closely with Regional Directors to standardize customer experience practices and ensure consistent application across all markets.
  • Training and Development: Develop and provide training resources to enhance the skills and effectiveness of customer-facing teams across the company.
  • Performance Metrics: Establish and monitor key performance indicators (KPIs) for customer experience across regions, ensuring targets are met or exceeded.
Requirements
  • Bachelor's degree in business administration, Marketing, Communications, or a related field.
  • 10+ years of experience in customer experience roles, preferably in the BMS or related industry.
  • Proven track record of enhancing customer experience in a global context.
  • Strong proficiency in CX technologies and platforms.

We're committed to fostering a culture of innovation, collaboration, and customer-centricity. If you're a strategic thinker with a passion for customer satisfaction, we encourage you to apply for this exciting opportunity.



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