Director of Customer Experience and Sales

17 hours ago

Brossard, Quebec, Canada SAIL Full time

SAIL Outdoors, a leading Canadian company based in Quebec, is seeking a seasoned professional to fill the role of Director of Customer Experience and Sales. As a key member of the management team, you will be responsible for delivering exceptional customer service and driving sales growth in our outdoor sports department.

About Us:

We are a dynamic company that offers a vast selection of brand-name products for outdoor sports, camping, hunting, and fishing through our Quebec and Ontario stores. Our mission is to provide an unforgettable shopping experience for our customers, and we're looking for someone who shares our passion for the outdoors.

Job Description:

As the Director of Customer Experience and Sales, you will be the right-hand person to our Department Manager, providing guidance and support to the team while ensuring seamless customer interactions. Your primary responsibilities will include:

  • Customer Service Excellence: Provide world-class customer service by responding to inquiries, resolving issues, and offering product recommendations to drive sales.
  • Sales Growth: Collaborate with the team to develop strategies that increase sales revenue and achieve departmental goals.
  • Team Leadership: Coach, mentor, and empower team members to deliver exceptional customer experiences and meet performance expectations.
  • Process Optimization: Streamline processes and procedures to improve efficiency, reduce wait times, and enhance overall customer satisfaction.
  • Benefits Package: Enjoy a generous benefits package, including employee rebates, privilege discounts, continued training, and access to exclusive programs.

Requirements:

To succeed in this role, you must possess:

  • Customer-Focused Mindset: Demonstrate a genuine interest in delivering exceptional customer experiences.
  • Excellent Communication Skills: Effective verbal and written communication skills to interact with customers, colleagues, and management.
  • Leadership Abilities: Proven leadership skills to motivate and inspire team members.
  • Adaptability: Show flexibility and adaptability in a fast-paced retail environment.
  • Results-Oriented: Achieve sales targets and exceed customer satisfaction goals.

What We Offer:

A competitive salary of $60,000 - $80,000 per year, depending on experience, plus a comprehensive benefits package, opportunities for growth and development, and a dynamic work environment that's always on the move

  • Customer Experience Enablement Director

    3 weeks ago

    Brossard, Quebec, Canada Acuity Brands Full time

    At Acuity Brands, we're seeking a seasoned professional to drive customer experience excellence across our global operations. As our Customer Experience Enablement Director, you'll play a pivotal role in shaping our customer-centric approach, ensuring seamless interactions, and fostering a culture of continuous improvement.CX Strategy ImplementationYou'll...

  • Customer Experience Enablement Director

    3 weeks ago

    Brossard, Quebec, Canada Acuity Brands Full time

    At Acuity Brands, we're committed to delivering exceptional customer experiences across our global operations. As our Customer Experience Enablement Director, you'll play a pivotal role in driving this vision forward.CX Strategy ImplementationYou'll oversee the delivery of customer experience strategies across various regions, ensuring alignment with global...

  • Director, Customer Experience Enablement

    2 months ago

    Brossard, Quebec, Canada Acuity Brands Full time

    About Distech ControlsDistech Controls is a Canadian-based company located in Brossard, on the South Shore of Montreal (QC), with a European headquarter in Brignais (Lyon), France. We are proud to be part of the Acuity Brands' family since 2015. Our mission is to connect people with intelligent building solutions for better health, better space, better...

  • Director, Customer Experience Enablement

    2 months ago

    Brossard, Quebec, Canada Acuity Brands Full time

    About Distech ControlsDistech Controls is a Canadian-based company located in Brossard, on the South Shore of Montreal (QC), with a European headquarter in Brignais (Lyon), France. We are proud to be part of the Acuity Brands' family since 2015. Our mission is to connect people with intelligent building solutions for better health, better space, better...

  • Customer Experience Enablement Director

    3 weeks ago

    Brossard, Quebec, Canada Acuity Brands Full time

    At Acuity Brands, we're seeking a seasoned professional to drive customer experience excellence across our global operations. As our Customer Experience Enablement Director, you'll play a pivotal role in shaping our customer-centric strategies and ensuring seamless execution.CX Strategy ImplementationOversee the delivery of customer experience strategies...

  • Customer Experience Enablement Director

    2 weeks ago

    Brossard, Quebec, Canada Acuity Brands Full time

    Job Overview We are seeking a seasoned Customer Experience Enablement Director to join our global team at Acuity Brands. In this strategic role, you will oversee the delivery of customer experience strategies across various regions, ensuring alignment with global standards. Key Responsibilities CX Strategy Implementation: Lead the implementation of...

  • Sales Operations Director

    4 weeks ago

    Brossard, Quebec, Canada beBee Professionals Full time $45,000 - $65,000

    beBee Professionals in Brossard is seeking a Sales Operations Director to lead our sales team and drive business results. As a Sales Operations Director, you will be responsible for overseeing daily sales operations, training staff, and ensuring excellent customer service.Key Responsibilities:Lead and motivate the sales team to achieve sales targets.Provide...

  • Sales Director

    4 weeks ago

    Brossard, Quebec, Canada Sani Marc Inc Full time

    Director of Internal SalesJob Type: Permanent Full-timeLocation: Brossard, QuebecJob Summary:The Director of Internal Sales will oversee a nationwide inside sales team, developing and implementing strategies to increase inside sales and ensuring consistency in processes. The ideal candidate will have a strong background in sales leadership and a proven track...

  • Sales Associate

    2 months ago

    Brossard, Quebec, Canada PUMA Full time

    Key ResponsibilitiesDeliver Exceptional Customer ExperienceProvide consistently high standards of customer service in the store, in line with PUMA brand values and service standards.Key Performance IndicatorsMeet or Exceed Sales and KPI TargetsEnsure effective customer service leads to consistently high sales performance, meeting or exceeding sales, KPI, and...

  • Sales Associate

    2 months ago

    Brossard, Quebec, Canada PUMA Full time

    Key ResponsibilitiesDeliver Exceptional Customer ExperienceProvide consistently high standards of customer service in the store, in line with PUMA brand values and service standards.Key Performance IndicatorsMeet or Exceed Sales and KPI TargetsEnsure effective customer service leads to consistently high sales performance, meeting or exceeding sales, KPI, and...

  • Birks Store Manager

    2 months ago

    Brossard, Quebec, Canada BIJOUX BIRKS Full time

    About the RoleWe are seeking a highly motivated and experienced Store Director to lead our Birks store in Dix30, Brossard. As a key member of our management team, you will be responsible for driving sales growth, delivering exceptional customer service, and fostering a positive work environment.Key ResponsibilitiesDevelop and implement sales strategies to...

  • Birks Store Manager

    2 months ago

    Brossard, Quebec, Canada BIJOUX BIRKS Full time

    About the RoleWe are seeking a highly motivated and experienced Store Director to lead our Birks store in Dix30, Brossard. As a key member of our management team, you will be responsible for driving sales growth, delivering exceptional customer service, and fostering a positive work environment.Key ResponsibilitiesDevelop and implement sales strategies to...

  • Senior Director Global Customer Support

    3 weeks ago

    Brossard, Quebec, Canada Acuity Brands Full time

    At Acuity Brands, we're looking for a Senior Director Global Customer Support to lead our comprehensive customer support operations worldwide. This pivotal role encompasses overseeing the overall customer experience, managing technical support, customer service, and inside sales teams, and ensuring the strategic alignment of our customer experience...

  • Retail Sales Associate, Customer Experience Specialist

    3 weeks ago

    Brossard, Quebec, Canada Bell Canada Full time

    At Bell, we're looking for a talented Retail Sales Associate to join our team. As a key member of our sales team, you'll be responsible for providing exceptional customer service and sales support to our customers.Key Responsibilities:Assist customers in finding the right products and services to meet their needsProvide detailed information about our latest...

  • Senior Director Global Customer Support

    2 months ago

    Brossard, Quebec, Canada Acuity Brands Full time

    About the RoleWe are seeking a highly experienced Senior Director Global Customer Support to lead our comprehensive customer support operations worldwide. This pivotal role encompasses overseeing the overall customer experience, managing technical support, customer service, and inside sales teams, and ensuring the strategic alignment of our customer...

  • Senior Director Global Customer Support

    2 months ago

    Brossard, Quebec, Canada Acuity Brands Full time

    About the RoleWe are seeking a highly experienced Senior Director Global Customer Support to lead our comprehensive customer support operations worldwide. This pivotal role encompasses overseeing the overall customer experience, managing technical support, customer service, and inside sales teams, and ensuring the strategic alignment of our customer...

  • Store Director

    4 weeks ago

    Brossard, Quebec, Canada BIJOUX BIRKS Full time

    About BirksBirks is a luxury jewelry store that has been a leader in the industry since 1879. We pride ourselves on offering unique and exclusive designs, exceptional customer service, and a commitment to excellence in every aspect of our business.Job DescriptionWe are seeking a highly motivated and experienced Store Director to join our team at our Birks...

  • Store Director

    4 weeks ago

    Brossard, Quebec, Canada BIJOUX BIRKS Full time

    About BirksBirks is a luxury jewelry store that has been a leader in the industry since 1879. We pride ourselves on offering unique and exclusive designs, exceptional customer service, and a commitment to excellence in every aspect of our business.Job DescriptionWe are seeking a highly motivated and experienced Store Director to join our team at our Birks...

  • Customer Experience Representative

    3 weeks ago

    Brossard, Quebec, Canada Rogers Communications Full time

    At Rogers Communications, we're looking for a talented Customer Experience Representative to join our retail team. As a Sales Associate, you'll play a key role in delivering exceptional customer experiences and promoting our brands.Key Responsibilities:Enhance the retail experience by providing best-in-class service and value-added solutions to...

  • Customer Experience Associate

    3 weeks ago

    Brossard, Quebec, Canada Scotiabank Full time

    Requisition ID: 209137At Scotiabank, we're committed to delivering exceptional customer experiences. As a Customer Experience Associate, you'll be the face of our branches, connecting with customers in a relatable way and helping them achieve their financial goals.Our Customer Experience Associates are people-centric, proactive, and technology-savvy. They...