Senior Director Global Customer Support Leader

2 weeks ago

Brossard, Quebec, Canada Acuity Brands Full time
About the Role

The Senior Director Global Customer Support will lead our comprehensive customer support operations worldwide, overseeing the overall customer experience, managing technical support, customer service, and inside sales teams, and ensuring the strategic alignment of our customer experience initiatives across all regions.

Key Responsibilities
  • Provide strategic leadership across global support teams, ensuring alignment with the company's objectives and customer-centric culture.
  • Establish and maintain a successful customer-focused culture at Distech Controls that directly impacts the success of the overall organization.
  • Represent the voice and interests of customers when driving strategic initiatives.
  • Provide updates to the executive team, educating them on the best practices in customer experience strategies and trends.
Requirements
  • Bachelor's degree in business administration, management, or a related field.
  • Minimum 10 years of experience in customer support or service management, with at least 5 years in a senior leadership role overseeing large, distributed teams.
  • Demonstrated ability to manage multiple teams across different disciplines and geographies.
  • Strong leadership skills, with a proven track record of developing high-performing teams.
  • Excellent communication and interpersonal skills, capable of working with diverse teams and stakeholders.
  • Strategic thinker with a strong operational focus.
  • Exceptional problem-solving skills and the ability to make decisions based on accurate and timely analysis.
  • High level of integrity and dependability with a strong sense of urgency and results-orientation.
  • Adaptable and innovative, ready to face new challenges and opportunities with a forward-thinking approach.
Preferred Qualifications
  • Bilingual in English and French.
What We Offer
  • Competitive salaries and benefits.
  • Opportunities for professional development and growth.
  • A dynamic and innovative work environment.
  • A team of dedicated and passionate professionals.

  • Senior Director Global Support

    1 month ago

    Brossard, Quebec, Canada ACUITY BRANDS LIGHTING, INC Full time

    Senior Director Global SupportJoin our team at Acuity Brands Lighting, Inc. as a Senior Director Global Support. In this pivotal role, you will lead our comprehensive customer support operations worldwide, overseeing the overall customer experience, managing technical support, customer service, and inside sales teams. Your strategic leadership will ensure...

  • Senior Director Global Support

    1 month ago

    Brossard, Quebec, Canada ACUITY BRANDS LIGHTING, INC Full time

    Senior Director Global SupportJoin our team at Acuity Brands Lighting, Inc. as a Senior Director Global Support. In this pivotal role, you will lead our comprehensive customer support operations worldwide, overseeing the overall customer experience, managing technical support, customer service, and inside sales teams. Your strategic leadership will ensure...

  • Senior Director Global Customer Support

    1 week ago

    Brossard, Quebec, Canada Acuity Brands Full time

    At Acuity Brands, we're looking for a Senior Director Global Customer Support to lead our comprehensive customer support operations worldwide. This pivotal role encompasses overseeing the overall customer experience, managing technical support, customer service, and inside sales teams, and ensuring the strategic alignment of our customer experience...

  • Senior Director Global Customer Support

    2 months ago

    Brossard, Quebec, Canada Acuity Brands Full time

    About the RoleWe are seeking a highly experienced Senior Director Global Customer Support to lead our comprehensive customer support operations worldwide. This pivotal role encompasses overseeing the overall customer experience, managing technical support, customer service, and inside sales teams, and ensuring the strategic alignment of our customer...

  • Senior Director Global Customer Support

    2 months ago

    Brossard, Quebec, Canada Acuity Brands Full time

    About the RoleWe are seeking a highly experienced Senior Director Global Customer Support to lead our comprehensive customer support operations worldwide. This pivotal role encompasses overseeing the overall customer experience, managing technical support, customer service, and inside sales teams, and ensuring the strategic alignment of our customer...

  • Senior Director of Global Education

    3 weeks ago

    Brossard, Quebec, Canada Acuity Brands Full time

    Job Title: Senior Director, Global EducationJob Summary:We are seeking a highly experienced and strategic Senior Director, Global Education to lead our training initiatives and drive business growth. As a key member of our team, you will be responsible for designing, developing, and implementing comprehensive training programs for system integrators and...

  • Senior Director of Global Education

    4 weeks ago

    Brossard, Quebec, Canada Acuity Brands Full time

    Job Title: Senior Director, Global EducationJob Summary:We are seeking a highly experienced and strategic Senior Director, Global Education to lead our training initiatives and drive business growth. As a key member of our team, you will be responsible for designing, developing, and implementing comprehensive training programs for system integrators and...

  • Senior Director of Global Education

    4 weeks ago

    Brossard, Quebec, Canada Acuity Brands Full time

    Job SummaryWe are seeking a highly experienced and strategic Senior Director of Global Education to lead our training initiatives and drive business growth. As a key member of our team, you will be responsible for developing and executing comprehensive training programs that align with our business goals and enhance customer engagement and employee...

  • Senior Director of Global Education

    4 weeks ago

    Brossard, Quebec, Canada Acuity Brands Full time

    Job SummaryWe are seeking a highly experienced and strategic Senior Director of Global Education to lead our training initiatives and drive business growth. As a key member of our team, you will be responsible for developing and executing comprehensive training programs that align with our business goals and enhance customer engagement and employee...

  • Senior Director, Global Education and Training

    1 week ago

    Brossard, Quebec, Canada Acuity Brands Full time

    At Acuity Brands, we're committed to fostering a culture of continuous learning and growth. As our Senior Director, Global Education and Training, you'll play a critical role in shaping our training programs to drive business success.Key ResponsibilitiesDevelop and execute global training strategies that align with our business goals and enhance customer...

  • Senior Director of Global Education

    3 weeks ago

    Brossard, Quebec, Canada Acuity Brands Full time

    Job DescriptionAcuity Brands is seeking a Senior Director of Global Education to lead our training initiatives and ensure our employees and partners have the skills and knowledge needed to succeed.Key ResponsibilitiesDevelop and execute global training strategies that align with the organization's goals and enhance customer engagement and employee...

  • Senior Director of Global Education

    3 weeks ago

    Brossard, Quebec, Canada Acuity Brands Full time

    Job DescriptionAcuity Brands is seeking a Senior Director of Global Education to lead our training initiatives and ensure our employees and partners have the skills and knowledge needed to succeed.Key ResponsibilitiesDevelop and execute global training strategies that align with the organization's goals and enhance customer engagement and employee...

  • Senior Director of Global Education

    2 weeks ago

    Brossard, Quebec, Canada Acuity Brands Full time

    At Acuity Brands, we're seeking a Senior Director of Global Education to lead our training initiatives and drive business growth. As a key member of our team, you'll be responsible for developing and executing comprehensive training strategies that enhance customer engagement and employee performance.Key Responsibilities:Develop and execute global training...

  • Senior Manager

    1 month ago

    Brossard, Quebec, Canada ACUITY BRANDS LIGHTING, INC Full time

    Senior Director Global SupportDistech Controls, a leading provider of intelligent building solutions, is seeking a highly experienced Senior Director Global Support to lead our comprehensive customer support operations worldwide.This pivotal role encompasses overseeing the overall customer experience, managing technical support, customer service, and inside...

  • Senior Manager

    1 month ago

    Brossard, Quebec, Canada ACUITY BRANDS LIGHTING, INC Full time

    Senior Director Global SupportDistech Controls, a leading provider of intelligent building solutions, is seeking a highly experienced Senior Director Global Support to lead our comprehensive customer support operations worldwide.This pivotal role encompasses overseeing the overall customer experience, managing technical support, customer service, and inside...

  • Senior Manager

    1 month ago

    Brossard, Quebec, Canada ACUITY BRANDS LIGHTING, INC Full time

    Senior Director Global SupportDistech Controls, a leading provider of intelligent building solutions, is seeking a highly experienced Senior Director Global Support to lead our comprehensive customer support operations worldwide.This pivotal role encompasses overseeing the overall customer experience, managing technical support, customer service, and inside...

  • Senior Manager

    1 month ago

    Brossard, Quebec, Canada ACUITY BRANDS LIGHTING, INC Full time

    Senior Director Global SupportDistech Controls, a leading provider of intelligent building solutions, is seeking a highly experienced Senior Director Global Support to lead our comprehensive customer support operations worldwide.This pivotal role encompasses overseeing the overall customer experience, managing technical support, customer service, and inside...

  • Senior Director of Global Education

    1 month ago

    Brossard, Quebec, Canada Acuity Brands Full time

    Job DescriptionAt Acuity Brands, we are seeking a highly skilled and experienced Senior Director of Global Education to join our team. As a key member of our organization, you will be responsible for developing and implementing comprehensive training programs for both system integrators and internal employees.Key ResponsibilitiesDevelop and execute global...

  • Senior Director of Global Education

    1 month ago

    Brossard, Quebec, Canada Acuity Brands Full time

    Job DescriptionAt Acuity Brands, we are seeking a highly skilled and experienced Senior Director of Global Education to join our team. As a key member of our organization, you will be responsible for developing and implementing comprehensive training programs for both system integrators and internal employees.Key ResponsibilitiesDevelop and execute global...

  • Senior Director, Global Education

    2 weeks ago

    Brossard, Quebec, Canada Acuity Brands Full time

    Acuity Brands is seeking a Senior Director, Global Education to lead the development and implementation of comprehensive training programs for system integrators and internal employees. This role will ensure that all participants are equipped with the necessary skills and knowledge to effectively utilize and contribute to the organization's products and...