Customer Experience Associate

4 weeks ago

Brossard, Quebec, Canada The Toronto-Dominion Bank (Canada) Full time

About the Role

We are seeking a highly skilled and motivated Customer Experience Associate to join our team at The Toronto-Dominion Bank (Canada). As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences and providing banking solutions to our clients.

Key Responsibilities

  • Process financial transactions accurately and efficiently, ensuring compliance with standardized operating procedures and industry regulations.
  • Understand and determine customer needs to recommend suitable banking solutions, exercising discretion in confidential matters.
  • Respond and resolve customer concerns using standard procedures, escalating non-standard activities as necessary.
  • Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner.
  • Connect personally with customers to advise them on banking solutions and processes, building strong relationships and trust.
  • Contribute to a positive, diverse, and equitable work environment by promoting team effectiveness and participating in personal performance development.
  • Assist the team by respecting coworkers, staying dedicated, and keeping everyone informed on the status of routine activities.
  • Deliver quality customer experiences and recommend operational improvements to achieve operational excellence.

Requirements

  • High School diploma and/or 1+ years of relevant experience.
  • Undergraduate degree or equivalent is an asset.
  • Strong administration, organizational, planning, and time management skills to work in a fast-paced environment.
  • Hands-on knowledge of using MS Office (Word, Excel, and Outlook) and internet.
  • A go-getter who can exercise initiative and be accurate and detail-oriented to handle several tasks and changing priorities.
  • A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner.

About Us

The Toronto-Dominion Bank (Canada) is one of the world's leading global financial institutions, with a presence in Canada, the United States, and around the world. We deliver legendary customer experiences to over 27 million households and businesses, and our team of over 95,000 colleagues is dedicated to enriching the lives of our customers, communities, and colleagues.

Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

Additional Information

We are committed to providing the support our colleagues need to thrive both at work and at home. If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

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