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Strategic Operations Manager

1 month ago


Ottawa, Ontario, Canada GardaWorld Full time

Are you ready to drive strategic initiatives and ensure seamless day-to-day functions? GardaWorld is seeking a savvy Bilingual (EN/FR) Service Delivery Manager to lead our operational efficiency.

As a Bilingual Service Delivery Manager (SDM), you'll be responsible for conducting and managing daily operations to meet productivity targets and quality standards. You'll develop and implement streamlined processes to enhance efficiency, collaborate with cross-functional teams, and monitor performance metrics.

Key Responsibilities:

  • Conduct daily operations to meet productivity targets and quality standards.
  • Develop and implement streamlined processes to enhance efficiency.
  • Collaborate with cross-functional teams to synchronize efforts and optimize resource allocation.
  • Monitor performance metrics, analyze data, and implement improvements to enhance operational effectiveness.
  • Foster a culture of teamwork, accountability, and continuous improvement among team members.

Qualifications:

  • Post-secondary education or equivalent work experience.
  • A minimum of 1-3 years of direct management experience.
  • Conversationally fluent in both French and English.
  • Strong leadership skills with a track record of building high-performing teams.
  • Exceptional analytical and problem-solving abilities.
  • Excellent communication and interpersonal skills.
  • A strategic mindset with the ability to drive results in a dynamic environment.

Employment Details:

  • Employment Type: Permanent
  • Location: Ottawa International Airport (YOW)

GardaWorld is committed to providing a supportive and inclusive work environment. If you're ready to take on a new challenge, we encourage you to apply.